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LAN Help Desk Technician - Level I on site in Waterbury CT

Company: Ledgestone Technologies
Location: New Haven
Posted on: November 19, 2020

Job Description:

The Board of Pardons and Paroles (BOPP) is seeking a Computer (HelpdeskLAN) Technician Level 1 Objectives for this engagement include Oslash Desktop Services Diagnose and resolve personal computer, laptops and phone problems Diagnose simple software problems Build and deploy tablets and laptops including configuring user specific settings Install new software releases of simple to moderate complexity Manage Active Directory user accounts Manage agency copiersprinters Implement security protocols on computer hardware Assists end users in resolving hardware and software issues in person or by fielding telephone calls and email communication. Network Services (wired and wireless) Provide first level support for network connectivity or related network issues Assist with, diagnosis and resolve simple network problems Assist with the configuration of network components Assist BOPP in updating network and adding end users to such network Perform related duties as required. Oslash Miscellaneous Assist in Video Teleconferencing equipment installation and deployment. Update maintain conference room technology on a weekly basis ll applicants for this Statement of Work must have a minimum of 2 years of experience in computer hardwaresoftwareLAN network installation and troubleshooting. Please indicate knowledge and experience related to these areas on reacutesumeacutes. Expert in building laptops, tablets, desktops with MS Windows 10 operating system Proven record installing and troubleshooting software in Windows environment MS Office, Web browsers, end user equipment such as printers (Toshiba, HP) and scanners (Fujitsu, HP) Proven record working with wired and wireless LAN networks, CAT5 ndash CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain Basic knowledge of teleconferencing using MS Teams and ZOOM Ability to document, track and monitor end user problems to facilitate a timely resolution Good written and verbal communication skills with ability to provide extensive documentation as needed Strong experience writing documentation Strong ability to work with staff of varying skill levels (executive, technical and non-technical) Nice to Haves A Certification CCNA Certification

Keywords: Ledgestone Technologies, New Haven , LAN Help Desk Technician - Level I on site in Waterbury CT, Other , New Haven, Connecticut

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