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Sr. Manager NOS

Company: Yale New Haven Health
Location: New Haven
Posted on: September 13, 2020

Job Description:

Posted Date 2 days ago (7/7/2020 8:00 PM)

DAYS

Requisition ID 20360

Job Locations US-CT-New Haven

Category MGMT/LEADERSHIP

Position Type Full Time Benefits Eligible

Department Musculoskeletal Admin

Scheduled Hours 40

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for the development of the Orthopedic Service line in the YNHH and L+M markets. Responsibilities include providing leadership, planning and directions to ensure business objectives , operations/efficiency metrics and financial goals are achieved. Sets annual and long term financial goals

in partnership with the Service Line Executive Director. Integrates and coordinates activities with other Service Line Managers inorder to provide a consistent service to our customers.

In addition is the service line leader for the CMC Y-Preferred Program that focuses on Physiatry throughout YNHHS working on Direct to Employer contracts. This engagement is to ensure operational, financial and physician support is met to ensure delivery of care for patients across all networks. This system initiative will focus on expansion and new revenue opportunities.

EEO/AA/Disability/Veteran

Responsibilities 1. 1. Program Development

1.1 Develop strategic and short/long term business plans in collaboration with Yale School of Medicine and

YNHHS Leadership that anticipate and recognize the evolving factors that affect current /future needs and

coordinate the development of strategies to foster future service line growth.

1.2 Partner with Greenwich and Bridgeport Hospital Leadership to implement new business plans and metric

tracking

1.3 Develop relationship with Yale Medicine Department of Orthopedics and Community Orthopedic practices

in the lower Fairfield County Markets

1.4 Recruit

1.5 Ensure full optimization of information technology to achieve overall business objectives

1.6 Work collaboratively with the respective Director and other members of the Leadership Team, including

physicians, to assess and monitor performance to key operating targets.

1.7 Support the development of strategic and marketing plans, along with action steps /timelines, effective

implementation of the plan, monitoring and report outcomes;

1.8 Improve cost-effectiveness of clinical services and enhance both patient outcomes /satisfaction and

provider satisfaction.

2. 2. Operational Management

2.1 Partner with Director of Nursing and non-clinical service line associates, which includes: charge capture

analysts, schedulers, SBO system administrator

2.2 Coordinate administrative work flow and assignments of support staff .

a) Identify priorities for improvement and deploys resources to match skill sets with project needs.

b) Work with physicians and clinical staff to ensure appropriate integration of administrative and business

operations

c) Work closely with physicians and clinical staff to maximize patient throughput and efficiency .

d) Mobilize resources on mission critical initiative as defined by senior leadership

2.2 Monitor staff performance and provide guidance and support to promote improvement

1. Promote an atmosphere where staff is encouraged to express and contribute to the improved functioning

of the facility.

2. Advise on best practices and participates in training and development of team members.

3. Identify opportunities for improvement and makes constructive suggestions for change.

4. Promote standardization of policies/practices and develop required documentation

5. Monitor prepare/compile, analyze, report dashboard metrics and formulate action planning.

2.3 Communication

1. Facilitate team and leadership meetings effectively.

2. Effectively communicate relevant project information to internal project team and external stakeholders .

3. Deliver engaging, informative, well-organized presentations.

4. Mitigates team conflict and communication problems. Resolve and/or escalate issues in a timely fashion.

Understand how to communicate difficult/sensitive information tactfully.

5. Present recommendations for improvements to relevant procedures; and manage the implementation

of these practice and process improvement plans in collaboration with area leaders

3. Financial Management

3.1 FTE Allocation - will be responsible for ensuring we are meeting our business plan allotment for FTE 's

and ensuring staffing has been hired in a timely fashion

3.2 Develop monthly and quarterly report on our financial P&L for the YNHH and L+M Orthopedic Service Line as well as the Direct to Employer Contracts for CMC for YNHHS

3.3 Work with the SBO to review denials; charges; payment reimbursement for all contracts/payors

3.4 Work closely with the Finance Department in cost control strategies and monitors efforts to ensure

cost-effective, efficient operations; reports variances to Director.

3.5 Support data collection, compilation and analysis required for business planning.

3.6 Collaborate in budgeting processes regarding operations and capital requests and support justifications for capital equipment.

4. Marketing/Networking

4.1 Collaborate with YNHH/YSM Marketing/Communications departments to develop effective market share

for the local YNHH and L+M Markets and supporting the development of community awareness activities to

promote clinical programs and services.

4.2 Serve as ambassador for assigned project(s) and engage in activities to maintain visibility of related

services including routinely visiting referring physicians gather information regarding the patient referral

experience.

4.3 Cultivate and maintain professional relationships with primary customers of the clinical area (s) including

medical directors, physicians, physician groups, patients, supply vendors and external entities to foster

opportunities for revenue enhancement, enhanced customer service.

Qualifications EDUCATION

Bachelors degree in Business, Healthcare Administration or related field required; Masters degree in Healthcare

administration or related field or enrollment in a related Masters degree program is preferred.

EXPERIENCE

With a Master's Degree in a healthcare related field: A minimum of five years project management experience

preferably in a healthcare setting. With a Bachelors Degree: A minimum of 10 years of project management

experience; preferably in a healthcare setting. Strong experience in program development and growth strategies

Ability to work independently while collaborating with our parts at Yale Medicine, Community Physicians, Delivery

Network Leadership and System Leadership

LICENSURE

N/A

SPECIAL SKILLS

Project Management Experience of 10+ years - Lean or Six Sigma

Highly adaptable

Able to communicate with Senior Leadership

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Keywords: Yale New Haven Health, New Haven , Sr. Manager NOS, Other , New Haven, Connecticut

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