Posted Date 2 days ago (7/7/2020 8:00 PM)
Requisition ID 20360
Job Locations US-CT-New Haven
Position Type Full Time Benefits Eligible
Department Musculoskeletal Admin
Scheduled Hours 40
Overview To be part of our organization, every employee should
understand and share in the YNHHS Vision, support our Mission, and
live our Values. These values - integrity, patient-centered,
respect, accountability, and compassion - must guide what we do, as
individuals and professionals, every day.
Responsible for the development of the Orthopedic Service line
in the YNHH and L+M markets. Responsibilities include providing
leadership, planning and directions to ensure business objectives ,
operations/efficiency metrics and financial goals are achieved.
Sets annual and long term financial goals
in partnership with the Service Line Executive Director.
Integrates and coordinates activities with other Service Line
Managers inorder to provide a consistent service to our
In addition is the service line leader for the CMC Y-Preferred
Program that focuses on Physiatry throughout YNHHS working on
Direct to Employer contracts. This engagement is to ensure
operational, financial and physician support is met to ensure
delivery of care for patients across all networks. This system
initiative will focus on expansion and new revenue
Responsibilities 1. 1. Program Development
1.1 Develop strategic and short/long term business plans in
collaboration with Yale School of Medicine and
YNHHS Leadership that anticipate and recognize the evolving
factors that affect current /future needs and
coordinate the development of strategies to foster future
service line growth.
1.2 Partner with Greenwich and Bridgeport Hospital Leadership to
implement new business plans and metric
1.3 Develop relationship with Yale Medicine Department of
Orthopedics and Community Orthopedic practices
in the lower Fairfield County Markets
1.5 Ensure full optimization of information technology to
achieve overall business objectives
1.6 Work collaboratively with the respective Director and other
members of the Leadership Team, including
physicians, to assess and monitor performance to key operating
1.7 Support the development of strategic and marketing plans,
along with action steps /timelines, effective
implementation of the plan, monitoring and report outcomes;
1.8 Improve cost-effectiveness of clinical services and enhance
both patient outcomes /satisfaction and
2. 2. Operational Management
2.1 Partner with Director of Nursing and non-clinical service
line associates, which includes: charge capture
analysts, schedulers, SBO system administrator
2.2 Coordinate administrative work flow and assignments of
support staff .
a) Identify priorities for improvement and deploys resources to
match skill sets with project needs.
b) Work with physicians and clinical staff to ensure appropriate
integration of administrative and business
c) Work closely with physicians and clinical staff to maximize
patient throughput and efficiency .
d) Mobilize resources on mission critical initiative as defined
by senior leadership
2.2 Monitor staff performance and provide guidance and support
to promote improvement
1. Promote an atmosphere where staff is encouraged to express
and contribute to the improved functioning
of the facility.
2. Advise on best practices and participates in training and
development of team members.
3. Identify opportunities for improvement and makes constructive
suggestions for change.
4. Promote standardization of policies/practices and develop
5. Monitor prepare/compile, analyze, report dashboard metrics
and formulate action planning.
1. Facilitate team and leadership meetings effectively.
2. Effectively communicate relevant project information to
internal project team and external stakeholders .
3. Deliver engaging, informative, well-organized
4. Mitigates team conflict and communication problems. Resolve
and/or escalate issues in a timely fashion.
Understand how to communicate difficult/sensitive information
5. Present recommendations for improvements to relevant
procedures; and manage the implementation
of these practice and process improvement plans in collaboration
with area leaders
3. Financial Management
3.1 FTE Allocation - will be responsible for ensuring we are
meeting our business plan allotment for FTE 's
and ensuring staffing has been hired in a timely fashion
3.2 Develop monthly and quarterly report on our financial
P&L for the YNHH and L+M Orthopedic Service Line as well as the
Direct to Employer Contracts for CMC for YNHHS
3.3 Work with the SBO to review denials; charges; payment
reimbursement for all contracts/payors
3.4 Work closely with the Finance Department in cost control
strategies and monitors efforts to ensure
cost-effective, efficient operations; reports variances to
3.5 Support data collection, compilation and analysis required
for business planning.
3.6 Collaborate in budgeting processes regarding operations and
capital requests and support justifications for capital
4.1 Collaborate with YNHH/YSM Marketing/Communications
departments to develop effective market share
for the local YNHH and L+M Markets and supporting the
development of community awareness activities to
promote clinical programs and services.
4.2 Serve as ambassador for assigned project(s) and engage in
activities to maintain visibility of related
services including routinely visiting referring physicians
gather information regarding the patient referral
4.3 Cultivate and maintain professional relationships with
primary customers of the clinical area (s) including
medical directors, physicians, physician groups, patients,
supply vendors and external entities to foster
opportunities for revenue enhancement, enhanced customer
Bachelors degree in Business, Healthcare Administration or
related field required; Masters degree in Healthcare
administration or related field or enrollment in a related
Masters degree program is preferred.
With a Master's Degree in a healthcare related field: A minimum
of five years project management experience
preferably in a healthcare setting. With a Bachelors Degree: A
minimum of 10 years of project management
experience; preferably in a healthcare setting. Strong
experience in program development and growth strategies
Ability to work independently while collaborating with our parts
at Yale Medicine, Community Physicians, Delivery
Network Leadership and System Leadership
Project Management Experience of 10+ years - Lean or Six
Able to communicate with Senior Leadership
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