We're looking for a candidate to fill this position in an
Provide visible and proactive leadership to patients, families,
physicians, internal leaders, and partners for all initiatives
related to ambulatory access to care.
Provide strategic input to senior leadership for the
establishment of processes and partnerships to enhance patient
access to care.
Systematically integrate company specialty practices into the
Partner with consulting group to design and monitor the
operating and technical systems of the Access Center.
Develop programs that enhance access to care.
Champion efforts to improve processes that achieve superior
customer service, access, and satisfaction.
Establish triage and scheduling policies and procedures to
ensure a seamless, patient experience across Yale Medicine
ambulatory services using a variety of formats such as telephone,
EMR, web, and fax
Bachelors Degree in a related field, plus minimum 5 years of
experience in a large physician practice, or equivalent combination
of education and related experience.
Experience with an established history of clinical service
excellence within an academic health care environment; and
demonstrated success in progressively senior leadership roles.