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Manager Member Experience/Outreach & Education

Company: Anthem, Inc.
Location: New Haven
Posted on: September 12, 2020

Job Description:

Welcome to the Anthem Careers site! We have been hard at work to improve our job search and application systems to better serve you. It is now easier to find and apply for relevant jobs as well stay connected with Anthem. Here are a few of the updates you may notice:

No more profiles! We no longer require you to create a log in and password to apply for a job and you won't be able to access previously created profiles, but don’t worry – we still have your previous application(s) on file. Due to technical difficulties currently being resolved, the ‘Track Your Job Application Status’ functionality is not available.

Job Alerts – If you had previously registered to receive job alerts and wish to continue to receive these notifications, please re-register by clicking the “job alert” button.

NEW! Didn’t find a job that is right for you? Join a Talent Network to stay informed on news and job opportunities with the Anthem Team!

It is important that you apply using an email address which is unique to you and not shared with a friend, relative, spouse, or significant other. Our recruiting system uses your email address as your unique identifier. If you apply with a shared email address, your application will overwrite any previous applicant record with the same email address. Additionally, please ensure that you use a valid email address, free from typos, as there are a variety of communications which may be sent to the email address with which you apply

Location: New Haven, CT

Job Family: Public Affairs/Communications

Req #: PS38529

Date Posted: Aug 24, 2020

Your Talent. Our Vision . At Anthem, Inc ., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Location : Any Anthem location. Wallingford, CT; Mason, OH; Tampa, FL; Miami, FL; or Fon Du Lac, WI preferred

The Manager Outreach & Education is r e sponsible for the development and management of outbound call center activities focusing on welcoming new members. Primary duties may include, but are not limited to:

- Manages the people and processes involved with providing a high-touch telephonic welcome experience for new members. Oversees multiple aspects of Medicare outreach and education programs.

- Advises on vendor relationship management and directly manages vendor resources

- Ensure s compliance with the Centers for Medicare and Medicaid Services (CMS) requirements and regulations

- Creates and manages the annual training plan for associates engaged in member outreach

- Oversees the development and testing of department internal controls

- Oversees the scope, format, content and method of educational material used in the training of associates and leads engaged in member outreach

- Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Qualifications

Requires a BA/BS in a related field; 5 years of experience in a Medicare contractor operational unit, Provider Relations/ Education unit or related field; 3 years of related management experience; or any combination of education and experience, which would provide an equivalent background. Some travel required. Requires a high level of emotional intelligence and relationship management skills. Is able to navigate and resolve complex workplace issues in a professional manner. Manages the development of key deliverables such as the annual training plan, budget, and educational material. Embodies an excellent example of an Anthem Care Guide during employee training and in everyday activities. Directly manage teams of remote employees and vendor resources and fosters a strong sense of community amongst the virtual teams.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.

EEO is the Law Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.

Anthem, Inc. is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you are an individual with a disability and require a reasonable accommodation to complete the application process, please email Human Resources at ability@icareerhelp.com for further assistance.

*WARNING : Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Please be advised that Anthem will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission here by selecting the ‘Rip-offs and Imposter Scams’ option. Anthem requires a completed online application for consideration of employment for any position.

Keywords: Anthem, Inc., New Haven , Manager Member Experience/Outreach & Education, Other , New Haven, Connecticut

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