Experience Research Senior Associate
Company: JPMorganChase
Location: Brooklyn
Posted on: April 1, 2026
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Job Description:
Description AI is rapidly changing the face of customer
experience. With Agentic, we have the opportunity to help our
customers realize their full financial potential in ways that we
are just beginning to imagine. The Digital team is creating these
new experiences with a platform approach to enable our Lines of
Business. As an Experience Research Senior associate in Digital
Channels, you will play a pivotal role in shaping user experiences
across our products and services. Leveraging advanced proficiency
in research methods, analysis, and both quantitative and
qualitative techniques, identify customer needs and translate them
into actionable insights and recommendations. You will act as a
core contributor to aid in developing research studies that answer
user needs. Job responsibilities Conduct and execute research
studies using advanced research methods, such as surveys,
interviews, ethnography, and quantitative and qualitative
techniques, to gather customer insights Analyze and interpret data,
identify patterns and trends, and provide actionable
recommendations to inform user experience design decisions and
facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration
of user insights into product development processes based on
research findings Contribute to the creation and refinement of
experience research strategies and connect craft work to business
goals and success metrics, taking into consideration downstream
implications Stay current with industry trends and incorporate
knowledge into team insights Collaborate with multidisciplinary
partners to explore how people will interact with emerging
technologies, shaping and maintaining a forward?looking backlog of
research questions and enabling the testing of ideas that may not
yet exist. Bring perspective, polish, and a builder mindset to
cross?functional work, approaching ambiguity with agility,
curiosity, creativity, and flexibility. Required qualifications,
capabilities, and skills 3 years of experience or equivalent
expertise in generative and evaluative user experience research,
employing advanced research methods and techniques Demonstrated
proficiency in both quantitative and qualitative research methods,
including survey and interview design, ethnography, and data
analysis Advanced knowledge of user experience design principles
and practices, with a focus on how ethnographic principles
influence effective user experiences Advanced understanding of
current research methodologies, with the ability to review and
understand how to apply current research practices to better inform
experience designs Experience in rapid research programs at tech
companies with established and innovative approaches to
understanding and testing concepts. Preferred qualifications,
capabilities, and skills Experience working with and testing
user-facing AI/ML applications and/or workflows Advanced education
in Sociology, anthropology, or related field preferred
Keywords: JPMorganChase, New Haven , Experience Research Senior Associate, IT / Software / Systems , Brooklyn, Connecticut
