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Field Service Engineer

Company: Orion Talent
Location: New Haven
Posted on: May 15, 2024

Job Description:

Position Details:

--- Title: Field Service Engineer
--- Location: New Haven, CT
--- Schedule: Monday through Friday, 2pm to 10pm. Occasional weekend work.
--- Compensation: $75K to 85K (depending on experience) + OT and company car
--- Benefits: The company recognizes that employees have different needs and offers a flexible benefits program that allow employees to tailor the coverage that best meets their needs. A core level of benefits is provided, with the option for employees to choose from an array of additional benefits.
--- Travel: Minimal

Position Description:
The Field Service Engineer is the primary contact for company customer service and repair needs ensuring that our customers' equipment operates efficiently at all times. The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.
--- Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
--- Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
--- Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
--- Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
--- Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
--- Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.


--- Frequent use and application of technical documentation, standards, principles, concepts, and techniques.
--- Uses acquired job skills and company policies to complete assigned tasks.
--- Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
--- Sound knowledge of and professional technical experience with micro-computers/PC based systems
--- Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
--- Identify and resolve simple imaging system defects.
--- Performs routine maintenance, including major STBs.
--- Proficient at diagnosing and solving moderately complex mechanical problems.
--- Able to perform vacuum system gun replacements and target replacements.
--- Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings.
--- Minimum: HS Degree or Equivalent Preferred: Associates' degree, technical /vocational training or military experience with electronics and 2 - 5 years of related experience

Keywords: Orion Talent, New Haven , Field Service Engineer, IT / Software / Systems , New Haven, Connecticut

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