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Software Engineer - Customer Success

Location: East Hampton
Posted on: November 18, 2021

Job Description:

Software Engineer - Customer Success Location: New York City A leading provider of next-generation AI business solutions in the rapidly growing Intelligent Document Processing (IDP) space, is looking for a Software Engineer, Customer Success with a successful track record in the enterprise software environment . This is a position based in New York City. is at the forefront of applying Artificial Intelligence (AI) and Natural Language Understanding (NLU) to one of today's biggest challenges: helping companies intelligently process large volumes of documents. Our team has developed a highly efficient approach to NLU inspired by neuroscience that enables unprecedented levels of accuracy. The uniqueness of our technology, combined with the speed and flexibility of implementation, has convinced some of the largest enterprises in the world to adopt our solutions such as Contract Intelligence and Message Intelligence, to extract, classify, and search unstructured text. With, these global players from the finance, insurance, pharmaceutical or manufacturing industry can improve their overall efficiency and profitability. A true disruptor in the IDP space, is a pioneer-minded, fast-growing company whose success largely relies on the passion of its employees, who are committed to turning their projects into success stories. We value curiosity and openness of mind, as well as reliability and transparency. Join us if you want to be part of the exciting journey of mixing up one of the most challenging AI fields is looking for an accomplished Software Engineer with experience in a fast-paced startup, as well as enterprise environment, to work for a leading provider of next generation AI business solutions in the rapidly growing Intelligence Document Processing space. This role will ensure the efficient and effective delivery of our products to enable customers to use them for the success of their business. This position requires a mixture of excellent project management, troubleshooting, and analytical and strong technical skills. Our ideal candidate will be comfortable interacting with customers at all levels and engage internally with extended teams on product and customer-related activities. Job Responsibilities: As part of the customer success team, you will utilize products to solve real-world enterprise AI and NLP/NLU problems Implement enterprise-grade applications in accordance with industry best practices (including security, persistence, processing pipelines, REST APIs) Participate in the integration of products, scoping and architecting solutions for our customers Take ownership of customer problems and drive them to resolution Training preparation and on-boarding of end users Required Qualifications/Experience: At a minimum 3 years of professional experience as a Java software engineer (Java 8) At least 2 years of proven experience with customer-facing projects (intra company or external customers) Solid know-how in application security and/or high availability and scalability Practical experience with most of the following: Clean Code practices, software testing and code reviews Java enterprise frameworks (Spring or J2EE) Integration tools (Maven, Jenkins, Git) Docker & UNIX-style environment Running applications in the cloud (AWS, Azure, GCP) Solid development practices in an agile software environment (Scrum/Kanban) Proficiency in leading and facilitating technical design/scoping workshops with customers Strong sense for teamwork and knowledge sharing Willingness to investigate and learn new technologies Desired Qualifications: Practical experience in any of the following areas; natural language processing, machine learning, or information retrieval Experience in gathering requirements, scoping, and estimating projects Experience with any of the following infrastructure components: Kubernetes Messaging frameworks (RabbitMQ / Kafka) SQL or NoSQL databases ELK stack Practical experience with any of the following authentication/authorization processes OAuth, SAML, SSO Education: Bachelor's degree in computer science or related field, or equivalent work experience. We are a company filled with people who are passionate about our solutions and seek to deliver the best experience for our customers. At, we're committed to our work, customers, having fun and to each other's success. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. complies with applicable laws by employing only U.S. citizens and non- citizens who are authorized to work in the United States. USA voluntarily participates in the E-Verify program of the United States Citizenship and Immigration Service to determine the eligibility of new employees to work in the United States.

Keywords:, New Haven , Software Engineer - Customer Success, IT / Software / Systems , East Hampton, Connecticut

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