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IT Operations Manager

Company: Riverhead Building Supply Corp.
Location: Calverton
Posted on: February 20, 2021

Job Description:

Location: US-NY-Calverton
Emp. Status: Full Time - Regular
FLSA: Exempt
Union Status: Non Union
Overview

As the IT Operations Manager, you will oversee the day-to-day operations of the technology infrastructure and internal Help Desk. Strong leadership, organizational, analytical and technical skills are required.

EOE

Responsibilities

Essential Functions:

  • Ensure day-to-day operations of technology infrastructure, network, servers and components.
  • Plan and execute maintenance and upgrade procedures during and after business hours.
  • Manage disaster recovery and business continuity systems and assist with testing procedures.
  • Manage and maintain Citrix, thin client and virtual infrastructure.
  • Provide varied end-user support via phone, email and on-site visits.
  • Manage help desk processes, staff and SLA requirements.
  • Document systems, modifications and changes in Microsoft Visio and task management systems.

    Qualifications

    Job Requirements:
    • Bachelor's degree in computer science, IT, engineering or equivalent.
    • 5+ years of technical support experience, ideally in a professional service, location based, environment.
    • Strong service orientation and the ability to build and maintain a customer focused support culture.
    • The ability to support large user populations and deployment of various user facing desktop application and platforms.
    • Outstanding organizational and interpersonal skills; highly developed verbal and written communication.
    • Strong problem-solving skills and the tolerance for ambiguity.
      Required Technical Skills / Experience:
      • Prior management of an IT Help Desk team or IT Department Staff.
      • Must have basic knowledge and experience with current data center technologies, such as: Windows Server 2012+, Active Directory, DHCP, DNS, system and network design and security, backup and recovery and system monitoring.
      • Experience with the following is highly recommended: Microsoft Exchange 2016+, Office 365, VMWare ESXi 6+, Citrix XenApp v.7.6+, Microsoft SQL 2014+, Cisco Unified Communication Manager, WebEx and related video technologies.
        PM18 PI130544471

Keywords: Riverhead Building Supply Corp., New Haven , IT Operations Manager, IT / Software / Systems , Calverton, Connecticut

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