CSR/Administrative - Hybrid in Worcester
Company: Randstad
Location: Worcester
Posted on: January 14, 2026
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Job Description:
Job Description Job Description CSR/ADMINISTRATIVE - HYBRID IN
WORCESTER, MA A nationally industry-leading insurance company
that's been honored as One of America's Top Employers (Forbes) and
a Best Place to Work (Business Insurance) is seeking bright,
motivated people for a Service Representative position. This is a
stable, hybrid role based out of Worcester, MA. In this role, you
will be responsible for managing customer contact and for providing
timely, quality service to Agents, commercial policy holders, and
vendors primarily by phone and email. This includes handling
incoming/outbound phone calls, issuing certificates of insurance,
and other policy servicing items. Pay Rate: $20/hour. What’s in it
for you? · Best-in-Class Training: You'll be set up for success
with an initial training (instructor-led and self-study), followed
by ongoing coaching and mentorship. · Hybrid Flexibility: Enjoy the
best of both worlds with a hybrid schedule based out of our
Worcester, MA office. · Clear Career Path: Benefit from a
collaborative environment that fosters development and growth and
positions you well for potential career advancement within the
Company. · On-site gym, walking paths, coffee cafe, and cafeteria
available. · Free city parking and parking garage. · Highway access
off Interstate 290. · Community-focused company and Worcester Red
Sox sponsor. · Internship programs Key Responsibilities: • Provide
timely, quality service by responding to customer requests from a
variety of sources and handle calls & email from policyholders,
agents, peers or others. • Makes outbound callouts for New
Business, Renewal and Customer Satisfaction calls, and completes a
large volume of Certificate of Insurance Requests, and handles
indexing several CSC Outlook mailboxes. • Other areas of focus
could include, First Party Collections calls/emails, Returned Mail
calls/email requests and incoming Voice emails. • May answer
telephone inquiries from Commercial lines policy owners and Agents
for certificate requests. • Completes certificate of insurance and
ID card requests within service level expectations. • All our calls
are recorded for Quality purposes, Call and Certificate Quality is
reviewed monthly. Qualifications: · High School Diploma or
equivalent and 2 years of experience in a customer service
environment (call center or remote work experience is preferred). ·
Comfortable navigating PCs and standard business software, and able
to provide technical support and troubleshooting. · Driven to be
proficient with service delivery and quality metrics, insurance
policy concepts, billing practices and technical troubleshooting
skills. · Able to commit to the entirety of the training program
and receptive to coaching and feedback. TO APPLY: Email Resume to:
claudia.mendoza@randstadusa.com If this job is not for you, feel
free to refer a friend. Company Description Randstad Staffing. We
provide outsourcing, staffing, consulting, and workforce solutions
within the areas of engineering, accounting and finance,
healthcare, human resources, IT, legal, life sciences,
manufacturing and logistics, office and administration, and sales
and marketing. We can’t wait to tell you all about it! Company
Description Randstad Staffing. We provide outsourcing, staffing,
consulting, and workforce solutions within the areas of
engineering, accounting and finance, healthcare, human resources,
IT, legal, life sciences, manufacturing and logistics, office and
administration, and sales and marketing. \r\n\r\nWe can’t wait to
tell you all about it!
Keywords: Randstad, New Haven , CSR/Administrative - Hybrid in Worcester, Human Resources , Worcester, Connecticut
