NewHavenRecruiter
the smart solution for New Haven jobs

Sr. Representative, Customer Service Tier2, East Providence, RI

Company: Santander Bank
Location: East Providence
Posted on: March 16, 2019

Job Description:

Sr. Representative, Customer Service Tier2, East Providence, RI Description: As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S. Santanders retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Customer Service is responsible for providing excellent quality customer services to all customer inquiries and/or problem resolution in a professional and composed manner. Responsibilities Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary. Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. Complies with all company and risk management policies and procedures. Creates a connection and develop rapport with customers to provide outstanding, personalized service. Engages in team trainings and help with operational duties. Identifies needs and makes recommendations for quality improvement that creates perceived value to customers. Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them. Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them. Participates actively in team meetings to help create a motivational environment. Promotes and adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Shares recurrent problems and identified trends by customer input. Qualification: Bachelor's Degree;,or equivalent work experience.0-3 years of experience in Financial Services, Customer Service, or goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management.Ability to adjust to new developments/changing circumstances.Ability to build and foster internal and external relationships.Ability to educate customer on a service or product solution.Ability to present information or solution in a clear and concise manner.Ability to question, accurately identify a need and present an effective solution.Ability to work effectively as a team member.Ability to work in a fast paced, rapidly changing environment.Broad knowledge of customer service best practices, identification, resolution and implementation.Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking.Demonstrates ability to confirm and check for understanding of communication.Excellent written and verbal communication skills.,Intermediate computer and data entry skills.Strong analytical and problem solving skills.Strong time management and organizational skills.Strong written and verbal communication skills.Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Adapts quickly to change and makes suggestions for increasing the effectiveness of change.Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time; is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations.Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Keywords: Santander Bank, New Haven , Sr. Representative, Customer Service Tier2, East Providence, RI, Hospitality & Tourism , East Providence, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Travel Reservation Booking Agent
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Travel Reservation Booking Agents to answer incoming calls from card members who want to redeem their reward points to book trips. Calls include (more...)
Company: Mommy Jobs Online
Location: Warwick
Posted on: 03/26/2019

Customer Service Sales Associate
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: mommy jobs online
Location: White Plains
Posted on: 03/26/2019

Inbound Customer Service
Description: We are looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone support for our clients sales, customer (more...)
Company: Mommy Jobs Online
Location: Levittown
Posted on: 03/26/2019


Customer Service Representatives
Description: Large national benefits company is actively seeking individuals to telecommute as program
Company: Career Division
Location: Elizabeth
Posted on: 03/26/2019

Customer Service Specialist
Description: Are you looking to embark on a new career with our company. We have two open positions available. We are seeking multi talented, driven individuals to serve as a benefit consultant. Our benefit consultants (more...)
Company: Freedom For Everyone
Location: Elizabeth
Posted on: 03/26/2019

JOIN OUR COOKS SNAPCHEF GROWS ITS OWN!
Description: YOU DO IT ALL DO IT RIGHT NOW TRY THE SNAPCHEF DIFFERENCE JOIN OUR TEAM
Company: Snapchef
Location: Providence
Posted on: 03/26/2019

Customer Service & Sales Representatives (Rentals)
Description: CUSTOMER SERVICE SALES REPRESENTATIVE - CONNECT WITH OUR CUSTOMERS IN MOMENTS THAT MATTER Additional earnings potential as much as 3 times your annual base salary Do you want to get into sales With (more...)
Company: Avis Budget Group
Location: Warwick
Posted on: 03/26/2019

FAST-TRACK COOKS - THINK SNAPCHEF!
Description: YOUR OPPORTUNITY IS KNOCKING hellip BANGING hellip SCREAMING NOW TRY THE SNAPCHEF
Company: Snapchef
Location: Providence
Posted on: 03/26/2019

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Troy
Posted on: 03/26/2019

Part Time Nabisco Merchandiser - Pittsfield, MA
Description: With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we're the world's 1 in biscuits and candy, and 2 in chocolate and (more...)
Company: Mondelez International
Location: Pittsfield
Posted on: 03/26/2019

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

New Haven RSS job feeds