Meet & Greet Agent
Company: Sms International Shore Operations Inc
Location: Newark
Posted on: April 1, 2026
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Job Description:
Basic Purpose: This is a fast-paced high energy part-time
position requiring a positive, efficient and professional imagine.
Agents will work at the airport, directly with the public and are
responsible for providing service for arriving and departing cruise
guests. Agents working for SMS International Shore Operations US,
Inc., direct and assist cruise guests in all aspects of airport
operations such as meet and greet, escort, transportation
coordination services, etc. as assigned. Job Duties and
Responsibilities · Answers general questions in an accurate and
pleasant manner. Takes the initiative to assist each and every
guest. · Behaves and treats other employees, guests and the public
in a courteous, cooperative, respectful and professional manner. ·
Greets all guests with a smile and welcomes them; fosters a
welcoming and friendly atmosphere at all times. · Carries and
displays the approved signage at shoulder height to ensure proper
visibility. · Volunteers assistance and circulates in the luggage
area, remaining accessible and approachable. · Directs guests to
proper areas (i.e. check-in counter, waiting area). · Qualifies
guests with transfers and consults manifest as needed. ·
Pro-actively and efficiently sells transportation; documents
transactions accurately and completes all required accounting
procedures as per set standards. · Provides guests with pertinent
information regarding transportation, pier experience and sailing,
according to department manual and training. · Ensures that all
physically challenged/special needs guests are handled respectfully
and appropriately. · Escorts guests to the bus and controls guest
flow accordingly. · Performs luggage sweep of all airline carousels
at the end of each day and immediately reports any leftover luggage
to the supervisor and airline representative; assists with
expediting luggage, as needed. · Clears and cleans workstation
and/or area by the end of each day and ensures all paper work has
been turned in to appropriate personnel. · Shows flexibility by
performing any and all additional duties/projects assigned by
management on a daily basis. Education: · High School Diploma or
equivalent. Experience: · Prior customer service or related
experience. Knowledge, Skills & Abilities: · Demonstrated ability
to communicate in English, sufficient to provide information and
answer general questions. · Good organizational and customer
service skills. · Good communication skills and crowd control
abilities to guide large groups and control lines. · Ability to
work effectively in a multi-tasked, fast-paced environment in front
of large groups. Work Conditions/Physical Demands & Travel: ·
Position includes frequent standing, walking, lifting, pushing and
pulling for up to 6 hour increments on average. · Ability to stoop,
kneel, bend, crouch, lift or carry. · Position is exposed to
indoor/outdoor work environment at pier/airport and terminal
locations under varying weather conditions. · Flexibility to work
hours ranging from 5:00 am – 4:00 pm or until ships departures; may
include weekdays, weekends and holidays.
Keywords: Sms International Shore Operations Inc, New Haven , Meet & Greet Agent, Hospitality & Tourism , Newark, Connecticut
