Customer Service Support Specialist

Company: Sargent Manufacturing Company
Location: New Haven
Posted on: March 19, 2023

Job Description:

We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Summary of PositionResponsible for assigned territory(s) within the Architectural Egress and Access group, including intercompany business units and DSS Sales teamInteract with the Profit Centers, Order Entry, Sales Admin, Shipping and Finance to support all levels of customer requirements. Support Manager of Customer Service as requiredPrincipal Responsibilities

• Provide guidance and assistance to customers
• Respond to all inquiries regarding all requests for information, pricing, orders, product availability, expedites and shipping information.
• Process CCFs and RGAs within 24 hrs. of receipt to ensure 5-day replacement goal to meet customer expectation.
• Resolve all DON (Delayed Order Notifications) pertaining to customer orders for assigned accounts within 5-day policy.
• Make decisions that maintain a balance between company policy and customer benefit.
• Provide training and support on all customer applications
• Utilize CRM database
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience and to help improve NPS scores Requirements
  • B.S. Degree, or equivalent experience, (3+ years in Customer Service)
  • Customer Service experience in the manufacturing industry /environment
  • Ability to work with multiple applications, strong computer skills and excel in trouble shooting system applications
  • JDE or similar ERP Systems
  • Strong communication and organizational skills
  • Attention to Detail
  • Customer Focused

Keywords: Sargent Manufacturing Company, New Haven , Customer Service Support Specialist, Hospitality & Tourism , New Haven, Connecticut