Assistant General Manager
Company: Team Car Care/Jiffy Lube
Location: Riverhead
Posted on: January 21, 2023
Job Description:
OverviewStart Your New Career Today & enjoy job stability with
Jiffy Lube as an Essential Business!GREAT working hours Monday thru
Friday 8:00 a.m. to 6:00 p.m., Saturday 8:00 a.m. to 5:00 p.m., and
CLOSED on Sunday.Team Car Care (TCC) owns and operates more than
550 Jiffy Lube auto service centers in North America. We offer a
fun, fast-paced work environment with a comprehensive benefits
package, including medical plans, 401(K), certification/tuition
reimbursement, and paid vacations. At Team Car Care, we invest in
you and your future by providing excellent training for our
technician and management positions. In addition, we offer
fast-track career advancement opportunities for hard-working team
players who can deliver results. So, if you are looking for more
than a job, apply today and begin your career with Team Car
Care!DescriptionThe Assistant General Manager (AGM) is a management
position within the service center. Specifically, they are 2nd in
command. They are responsible for driving positive sales
consistently while creating a fantastic guest experience daily. It
is an excellent opportunity to be a critical team player in the
store's overall success. Working closely with the General Manager
(GM), the Assistant General Manager (AGM) is responsible for
coaching the teammates, ensuring the process is executed through
the IOS process and driving store sales growth through traffic and
core sales mix while achieving operational efficiency. In addition,
you would have been trained and certified to perform all
lubrication services, core ancillaries, customer service (CSAT),
and advanced management through our internal training
program.Responsibilities will include but will not be limited
to
- Working directly with the General Manager (GM), ensuring
consistent revenue growth through growing guest count and lead
measure performance such as core sales mix, MultiCare, and Core
Plus. They will also coach and execute excellent customer service
while creating an exceptional guest experience.
- Set a positive example as a leader while building team
engagement and efficiency. They will be focusing on developing
teammates by leveraging our internal training program and providing
ongoing guidance, coaching, and direction.
- Ensure our quality control measures and processes are followed
consistently
- Carry out other duties and projects necessary for the position,
such as inventory, cash handling processes, guest issues, and
concerns, and working with the District Manager (DM) on any
critical initiatives
- Assist the General Manager (GM) with budgeting, sales
forecasts, financial performance, expense controls, etc.
- Provide clear and detailed direction to the team
consistently
- Ensure that the service center is clean, safe, and presentable
per the Guide to Excellence (GTE)
- Provide guidance and mentoring to the automotive technicians
and CSA's
- Perform opening and closing duties when the General Manager
(GM) is off
- Assist the General Manager (GM) in building and maintaining an
engaged workforce that reflects customer volume and the business
need
- Leads daily team huddles and store meetings. Setting the
direction for achieving the business goals
- Manages inventory and product order that meets the business
need
- Adheres and holds others accountable to all rules and
regulations that maintain a safe and productive work environment
for teammates and guests
- Assist guests with their questions and needs. In-person,
electronically, or via the telephoneQualifications
- One to three years of retail management experience;
Professional automotive experience is not required.
- Must have exceptional oral and written communication
skills
- Is a proven leader that possesses the ability to inspire and
motivate diverse groups of people
- Has sound business sense and a comprehensive understanding of
the retail industry
- Can analyze, comprehend, and recommend financial objectives
that help increase sales and service results
- Demonstrate a positive, helpful attitude as well as
professional conduct and appearance always
- Enjoys and is energized by a fast-paced, flexible,
high-performance retail environment
- Has a "Guest First" mindset
- You must have the ability to read and interpret documents such
as safety rules, operating and maintenance instructions, and
procedure manuals.
- Must be able to stand on your feet on hard surfaces like
concrete or metal
- Expect to work in an environment in which you frequently
experience hot and cold temperatures, loud noises, and exhaust
fumes
- Must be able to lift and move work-related items up to 50
pounds
- Perform all other duties as assigned or needed.
- Must be at least 18 years of age
- Candidates must be legally authorized to work in the U.S.
without company sponsorship now or in the future
ResponsibilitiesDescriptionThe Assistant General Manager is
responsible for driving successful sales and creating a Wow! Guest
experience. It is a great opportunity to be a key player in store
success. Working closely with the General Manager, the Assistant
Manager is responsible for driving store sales growth, managing
employees to ensure that they provide "Guest First" care to all
customers, and achieve operational success.Position Criteria
Working with the General Manager to ensure to increase revenue and
guest counts by providing excellent customer service and creating a
Wow customer experience Set the example as a leader and build team
engagement by focusing on the development of teammates, providing
on-going guidance, coaching and direction Always deliver quality
service Carry out other duties and projects necessary for the
position Assist the Store Manager with budgeting, sales forecasts,
P/L performance, etc. as well as understand factors which affect
sales and profit such as guest counts, marketing, weather, etc.
Assist the General Manager to build and maintain an engaged
workforce that reflects customer volume and business need Takes
initiative and works with the Store Manager to improve sales, daily
profit performance, & controllable expenses Using a "Guest First"
mindset, ensure that customers have an exceptional experience by
having all their sales and service needs met to ultimately return
and recommend Jiffy Lube Leads team huddles and store meetings that
set direction for achieving business goals Manages inventory and
product ordering that meets business need Adheres and holds others
accountable to all rules and regulations that maintain a safe and
productive work environment for teammates and guests Assist
customers with their questions and needs, either in person or via
telephoneQualifications One to three years of retail management
experience; Professional automotive experience is a plus Must have
exceptional oral and written communication skills to communicate
across varied levels Is a proven leader that possess the ability to
inspire and motivate diverse groups of people Has sound business
sense and a comprehensive understanding of the retail industry Can
analyze, comprehend, and recommend financial objectives that help
increase sales and service results Demonstrate a positive, helpful
attitude as well as professional conduct and appearance always
Enjoys and is energized by a fast paced, flexible, high performance
retail environment Has a "Guest First" mindset You must have the
ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals. Be
able to speak effectively with our guests and other Teammates. Must
be able to stand on your feet on hard surfaces like concrete or
metal Expect to work in an environment in which you frequently
experience hot and cold temperatures, loud noises, and exhaust
fumes Must be able to lift and move work-related items up to 50
pounds Perform all other duties as assigned or needed. Must be at
least 18 years of age Candidates must be legally authorized to work
in the U.S. without company sponsorship now or in the futureTeam
Car Care is an Equal Employment Opportunity and Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regards to that individual's race, color,
religion or creed, national origin or ancestry, sex (including
pregnancy), sexual orientation, gender, gender identity, age,
physical or mental disability, veteran status, genetic information,
ethnicity, citizenship, or any other characteristic protected by
law.Additional InformationStarting pay rate for this position in
New York is $17.75 per
hour.LocationUS-NY-RiverheadID2021-1546CategoryStore
PositionsStreet997 Old Country
RoadCityRiverheadStateNYZip11901-2106
Keywords: Team Car Care/Jiffy Lube, New Haven , Assistant General Manager, Hospitality & Tourism , Riverhead, Connecticut
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