Housekeeping Manager

Company: Omni Hotels
Location: New Haven
Posted on: November 22, 2021

Job Description:

Overview New Haven Hotel Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven's skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus. Come join our award winning team at the only 4-diamond hotel in New Haven where you'll experience a rewarding and fostering work environment! Job Description To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example. Responsibilities * Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations. * Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. * Maintains open and clear communication with all departments and guests to ensure consistent service. * Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. * Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls. * Monitor Housekeeping inventories to ensure adequate levels are maintained. * Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues. * Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis. * Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc. * Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis. * Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects. * Participates in energy conservation efforts. * Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies. * Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience. * Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness. Qualifications * Prior Housekeeping leader experience in an upscale Hospitality setting. Experienced in managing in a labor environment required. * 4 year related College Degree. Omni LID, MID / SDDP will qulaify in lieu of experience. Experienced in a PMS such as OPera or Epitome * Must be highly motivated and have the ability to Multi-task. Strong technical & training skills. Strong financial aptitude. * Must be able to work independently. * Must have the ability to lead, motivate and develop others. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement when applying for a position online at www.omnihotels.comIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. REASONABLE ACCOMMODATION OF PROTECTED DISABILITIES The Company will provide reasonable accommodation to any employee with a known disability who is otherwise qualified to perform the essential functions of his or her job. An employee who believes that he or she requires a reasonable accommodation because of a disability must notify the Director of Human Resources of the issue so that an interactive dialogue can begin on the subject of a proposed accommodation. Each request for a reasonable accommodation due to a disability will be evaluated on a case-by-case basis. No employee will be retaliated against because he or she requests a reasonable accommodation because of a disability End of Job Description #IND123

Keywords: Omni Hotels, New Haven , Housekeeping Manager, Hospitality & Tourism , New Haven, Connecticut