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Financial Customer Service Associate

Company: Engage Partners, Inc.
Location: Melville
Posted on: May 5, 2021

Job Description:

Conduct and document analysis of trends for midrange accounts using excel and other databases.Proactively facilitate customer focused resolutions for midrange balance and bad debt avoidance accounts.Support all cross functional team's business requests for high-touch customer outreach.Ensure proper maintenance and integrity of conventional and computer-aided records and information.Deliver top-notch service by performing consistent follow-up efforts through outbound dialer campaigns designed to educate the customer of their financial responsibilities.Address incoming calls from customers for all midrange dollar accounts to identify the support required and assist with satisfactory resolution.Assist proactive servicing specialists and leadership with the mitigation of issues on mid-high range dollar accounts, while exhibiting premium servicing, knowledge, and patience.Assist specialists to proactively address customers' needs to drive positive payment behaviors and enhance the overall customer experience.Coordinate with intradepartmental contacts and other third-parties on behalf of customer and team to resolve underpaid claims and denied authorization requests. Work to resubmit requests with proper documentation when applicable.Coordinate with team to review and research complex issues across multiple platforms while working to identify root causes.Provide superior customer service during all customer interactions, at all times.Job Requirements:Job QualificationsAssociate degree, preferred.Knowledge of billing procedures.Minimum of two (2) years call center or relevant experience, required.Proficient in PC applications including Microsoft Office.Excellent customer service, communication, and problem resolution skills, required.Excellent analytical and problem-solving skills, required.SDL2017

Keywords: Engage Partners, Inc., New Haven , Financial Customer Service Associate, Hospitality & Tourism , Melville, Connecticut

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