Customer Service

Company: Imperial Commercial Cleaning, Inc
Location: Amityville
Posted on: April 5, 2021

Job Description:

Customer Service - Bilingual English/Spanish Responsibilities Primary point-of-contact that supports selected Clients - from beginning to end. Manages assigned Specialty Services Project Crews and their Schedule. Coordinator/liaison between Clients and Field Managers. Creates Work Tickets and closes them. Schedules and tracks projects. Manages movement and replacement of equipment. Manages Project Budgets; reviews and corrects any variances on a weekly basis. Processes supply orders, enters and closes supply orders into the system and manages the distribution of supplies to assigned clients. Provides daily customer calls and follow-ups on any complaints. Update corresponding client systems to ensure tracking and billing of all services performed. Collect, update and provide required reports to corresponding Clients. Provides operations supports to all departments within the organization. Provide reporting to assigned Account managers and management. Coordinates estimates and provides pricing to clients. Schedules requested jobs.Key Requirements: Bi-lingual (English-Spanish), is a must. Detail oriented and strong communication skills (email, phone). Results oriented: the ability to resolve challenges and emergencies at a moment notice. Multi task-oriented: The ability to handle multiple projects at a time. Customer focused with a can-do approach to problem-solving. Thorough knowledge of computers applications and relevant software applications.Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools,Commercial Buildings,Financial Institutions, Municipalities, and more for over 25+ years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction. We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average.Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence.Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110 corridor - walking distance from the train station and town.

Keywords: Imperial Commercial Cleaning, Inc, New Haven , Customer Service, Hospitality & Tourism , Amityville, Connecticut