Customer Service
Company: Imperial Commercial Cleaning, Inc
Location: Amityville
Posted on: April 5, 2021
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Job Description:
Customer Service - Bilingual English/Spanish Responsibilities
Primary point-of-contact that supports selected Clients - from
beginning to end. Manages assigned Specialty Services Project Crews
and their Schedule. Coordinator/liaison between Clients and Field
Managers. Creates Work Tickets and closes them. Schedules and
tracks projects. Manages movement and replacement of equipment.
Manages Project Budgets; reviews and corrects any variances on a
weekly basis. Processes supply orders, enters and closes supply
orders into the system and manages the distribution of supplies to
assigned clients. Provides daily customer calls and follow-ups on
any complaints. Update corresponding client systems to ensure
tracking and billing of all services performed. Collect, update and
provide required reports to corresponding Clients. Provides
operations supports to all departments within the organization.
Provide reporting to assigned Account managers and management.
Coordinates estimates and provides pricing to clients. Schedules
requested jobs.Key Requirements: Bi-lingual (English-Spanish), is a
must. Detail oriented and strong communication skills (email,
phone). Results oriented: the ability to resolve challenges and
emergencies at a moment notice. Multi task-oriented: The ability to
handle multiple projects at a time. Customer focused with a can-do
approach to problem-solving. Thorough knowledge of computers
applications and relevant software applications.Imperial Cleaning
is one of the largest independently owned cleaning companies in the
nation, providing professional cleaning services to Retail,
Offices, Medical Facilities, Schools,Commercial Buildings,Financial
Institutions, Municipalities, and more for over 25+ years. Now over
1,000 employees strong, and with consistent double-digit sales
growth year over year, Imperial Cleaning is well-positioned to
continue its growth.A central pillar of our success is effective
and frequent communication with our customers to ensure that we
meet their needs and achieve the highest level of customer
satisfaction. We take great pride in our work and respond with a
sense of urgency to resolve any issue that may arise. Our strong
commitment to service excellence has enabled us to become an elite
service provider for the retail luxury brand sector and we have the
highest customer retention rate in our industry, over 4x the
industry average.Should you come to work at Imperial, you will find
that we encourage input and creativity from employees at every
level within our organization to improve and move our business
forward. We welcome new employees to our growing family and team.
When you join Imperial Cleaning you become part of a great family
culture. At Imperial, we know that our people are our greatest
asset and we take great care to find highly qualified candidates
that share our commitment to growth and excellence.Imperial
Cleaning is an equal opportunity employer. We offer competitive
compensation packages and a variety of benefits that provide our
staff with a safe, respectful, and professional working
environment. Our location: 151 Dixon Ave, Amityville is an upscale,
professional building just off the 110 corridor - walking distance
from the train station and town.
Keywords: Imperial Commercial Cleaning, Inc, New Haven , Customer Service, Hospitality & Tourism , Amityville, Connecticut
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