Customer Service / AV Support
Company: AVI-SPL
Location: Melville
Posted on: February 23, 2021
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Job Description:
This position entails working onsite for a major fashion,
beauty, makeup, and skin care company in a customer service
capacity. The individual will be customer focused in delivering
outstanding support for various technology issues ranging from
simple to complex and will work within a team that has varying
degrees of expertise.Essential Duties and Responsibilities---
Adhere to client Service Level Agreement terms and conditions---
Maintain a positive, empathetic, and professional attitude towards
customers--- Ensure that customers receive prompt and efficient
technical support of ProAV and Video Conferencing solutions ---
Respond promptly to customer inquiries and document interactions---
Maintain a case load while managing other common tasks, including
but not limited to: Triage/root cause analysis, dispatching field
technicians and ordering parts/issuing return merchandise
authorization --- Participate as needed in prescribed training
curricula --- Follow up on open issues with escalation groups to
provide feedback to customer --- Assist senior Technical Support
Engineers with administrative tasks--- Keep certifications updated
(as applicable & with Management approval)--- Other duties assigned
as neededQualifications--- High energy and personable individual
who excels at establishing relationships--- Effective communicator
(written and verbal) that can interact with employees, clients, and
colleagues at all levels--- Critical thinker who can break down
complex problems--- Creative problem-solver who is levelheaded in
times of crisis and chaos--- Able to set priorities and manage time
efficiently--- Agile and independent approach to work with a
"can-do" attitude--- Has an interest in technology and is willing
to learn new thingsEducation and/or Experience--- Minimum high
school diploma or equivalent. College degree preferred---
Experience with various forms of technologies or web-based
platforms (Skype, WebEx, Zoom, Google Hangouts, Microsoft Teams,
etc---)--- Demonstrated working knowledge of AV practices and
procedures --- Videoconferencing experience including operation,
call set-up and equipment --- Demonstrated AV Control experience
including Crestron, Extron, and/or AMX--- Experience and knowledge
of web conferencing tools such as WebEx and Cisco meeting place a
plusPhysical Requirements The physical demands of this position are
those that are necessary to meet the responsibilities and essential
functions of this position. Reasonable accommodations may be made
to enable qualified individuals with disabilities to perform the
essential functions. --- The employee must be able to lift and/or
move up to 50 pounds, be able to climb ladders up to 20 feet tall
and be able to work in small spaces and on uneven surfaces --- The
employee is frequently required to talk or hear--- The employee is
frequently required to stand; walk; reach with hands and arms;
climb or balance and stoop, kneel, crouch, or crawl AVI-SPL is an
Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, pregnancy, sexual orientation,
gender identity, national origin, age, protected veteran status,
disability status, or membership in any other group protected by
federal, state or local law
Keywords: AVI-SPL, New Haven , Customer Service / AV Support, Hospitality & Tourism , Melville, Connecticut
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