Behavioral Health Support & Safety Officer
Company: Caring Health Center Inc
Location: Springfield
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Status: Non-Exempt Minimum
Requirements High school diploma or equivalent; some college
coursework or vocational training in behavioral health, social
services, or a related field preferred Must have completed MOAB
training/ Mental Health First Aid Training/ Certified Advanced
Health Security Officer (CAHSO) (If a candidate is eligible for the
position but has not yet completed the training, it must be
completed within 6–12 months of hire. The Chief of Behavioral
Health will assist the employee in registering for the required
training. Experience, knowledge, and training in working with
individuals with substance use disorders. 1-3 years of experience
as a security guard/officer 1-3 years of experience in healthcare,
mental/behavioral health, public safety, social services, or
related environments Knowledge of crisis intervention,
de-escalation, and supportive engagement techniques Strong
interpersonal and communication skills, including the ability to
interact compassionately with diverse populations Basic computer
literacy for documentation and reporting Commitment to
trauma-informed, patient-centered, and culturally responsive care
Friendly, reliable, and professional both in behavior and
appearance. Reliable, punctual, and able to handle occasional
physical activity such as walking, standing, or responding quickly
in emergencies Must meet the physical demands for performing the
duties of this job. Software/Hardware: Access to video surveillance
Required Skills Upon Hire: Ability to remain calm, professional,
and effective in high-stress or emergency situations Ability to
appropriately manage patients experiencing mental distress, with
knowledge of available behavioral health resources. Ability to
establish and maintain effective working relationships with other
employees, individuals seeking assistance, and the general public.
Ability to work collaboratively with clinical, behavioral health,
administrative, and support staff. General Responsibilities and
Duties: Respond promptly (within 2–3 minutes) to emergency and
non-emergency situations as reported by staff. Maintain a thorough
understanding of all emergency codes and proper response
procedures. Communicate clearly and coordinate patient transports
with Public Safety Officers and staff using radio or telephone, and
assist with wheelchair transports as needed. Open and close the
facility, ensuring doors are properly unlocked/locked, alarms are
managed, and the building is secure at the start and end of each
day. Serve as a professional and approachable presence throughout
the facility, maintaining uniform attire and avoiding any visible
identification as a Public Safety Officer. Communicate with Public
Safety staff to help identify any potential security risks. Assist
with maintenance, housekeeping, and other duties as needed to
ensure the facility operates smoothly. Direct patient concerns and
complaints to the appropriate individual or party and provide
patients with the appropriate party’s contact information as
needed. Willingness to work shifts outside of the regularly
assigned schedule to ensure full coverage at the facility. Report
to your supervisor any incidents involving visitors or employees
that could result in injury, property loss, or other harm to the
company or staff. Accurately document incidents, safety concerns,
and behavioral health events according to organizational policies
and HIPAA requirements. Follow all organizational, regulatory, and
safety policies. Commute/Travel to different site locations as
needed and/or scheduled. Behavioral Health Scope: Respond to all
behavioral health and mental health crises within the facility in
collaboration with the Behavioral Health team. Assist the
Behavioral Health team with daily workflow operations, monitor
patient behavior as needed, and escort visitors, clients, patients,
and personnel to various locations within the facility. Coordinate
with other Public Safety Officers and the Behavioral Health team to
manage hostile or disruptive behavior and ensure safe interactions
for patients, staff, and visitors. Represent the Department of
Public Safety in all Behavioral Health meetings, events, and
training opportunities. Provide compassionate support to
individuals experiencing mental distress, using trauma-informed and
de-escalation techniques to prevent crises and promote emotional
well-being. Assist clients and patients in accessing behavioral
health services and community resources, providing warm handoffs
when appropriate. Working Conditions / Physical Requirements Work
is performed in various environments, including indoor and outdoor
locations, depending on the assigned location. Requires prolonged
periods of standing, walking, and patrolling. Must be able to
respond quickly to emergency situations, including running,
bending, climbing stairs, and physically intervening when
necessary. Ability to lift, carry, push, or pull up to 25-50
pounds. May be exposed to varying weather conditions, noise levels,
and lighting conditions. Requires frequent use of communication
equipment, surveillance systems, and computers. Must be able to
work flexible schedules, including nights, weekends, and overtime.
Hourly rate: $18- $21
Keywords: Caring Health Center Inc, New Haven , Behavioral Health Support & Safety Officer, Healthcare , Springfield, Connecticut
