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Hospital-Based Violence Intervention Case Worker

Company: Yale New Haven Health
Location: New Haven
Posted on: February 6, 2024

Job Description:

Overview:To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.The Lead Victims' Services Navigator (LVSN) as part of the YNHHS Hospital-Based Violence Intervention Program (HVIP) facilitates the multidisciplinary clinical system resulting in exceptional patient care and clinical outcomes. The LVSN improves patient preparedness for treatment through education and psychosocial support while also facilitating interaction between patients, their healthcare provider(s) and referrals as appropriate. The LVSN assists in the development of appropriate educational materials and program monitoring to promote coordination of care and patient satisfaction. The LVSN assists the clinical and leadership team with program development, expansion and successful achievement of programmatic goals.EEO/AA/Disability/VeteranResponsibilities:

  • 1. Assists with all clinical and administrative aspects, initiatives and responsibilities associated with the YNHH HVIP.
  • 1.1 Assists the manager of Injury Prevention with the development, ongoing management, quality and outcomes of the Hospital-Based Violence Intervention Program.
  • 2. Engage in a teachable moment
  • 2.1 Identify Victims of Violence/HVIP clients from the ED and approach the client and/or their family prior to discharge.
  • 3. Presence at YNHH hospital during critical incidents of violence.
  • 3.1 Facilitate interaction of victims and families with clinical staff, social work, police and hospital administration.
  • 4. Establish client's commitment to services.
  • 4.1 Provide Release of Confidentiality form, HIPAA, Patient's Rights, and current program and research consent forms to the client before providing HVIP services.
  • 5. Needs Assessment.
  • 5.1 Conduct an initial needs assessment within one month of initial contact with the HVIP client.
  • 6. Provide intensive case management.
  • 6.1 Be available for their clients during work hours, and for crisis management.
  • 7. Provide culturally competent case management.
  • 7.1 Plan care of the client according to individual need. When assigning cases, consider language and culture as making a meaningful connection with the client is a driving factor of success. Initial management plans must be vetted in the case management meetings.
  • 8. Provide direct connections to community resources.
  • 8.1 Ensure that clients are sent to a CBO that is appropriate, reliable, and accountable. Hold clients accountable for their participation in programs with CBOs.
  • 9. Collect data for program evaluation and performance improvement.
  • 9.1 Maintain an accurate and up-to- date database for program evaluation.
  • 10. Foster relationships with community partners.
  • 10.1 Continually work to expand the network of services for clients by building strong relationships with CBOs and government agencies.
  • 11. In-house resources.
  • 11.1 Case managers are to provide direct connections to available in-house resources.
  • 12. Professionalism
  • 12.1 Case workers are to comport themselves in a manner conforming to YNHH code of conduct.
  • 13. Leadership
  • 13.1 Assists patients and families in understanding their diagnosis, treatment options and available resources.Qualifications:EDUCATION Master's required. Masters in Social Work preferred EXPERIENCE Three (3) to five (5) years' experience with victims of violence. Ability to form rapport with victims of violence is essential. Knowledge and understanding of standards related to Hospital-Based Violence Intervention Programs preferred. Excellent oral and written communication skills. SPECIAL SKILLS Candidate must be able to thrive in a fast paced, complex academic medical environment where the Nurse Navigator works as a valued member of the multidisciplinary team. Must be self- motivated, goal oriented and able to work independently. Must have the ability to develop relationships and work collaboratively and effectively in partnership with patients, families, physicians, clinical staff, hospital departments, community and outside organizations. Must have excellent assessment, communication and organizational skills with the ability to manage and follow through on multiple priorities. Excellent critical thinking, analysis and assessment skills for successful process improvement planning and monitoring. Proficient in computer and data management. PHYSICAL DEMAND May need to work evenings and weekends as needed as well as respond to hospital on occasion during off hours.

Keywords: Yale New Haven Health, New Haven , Hospital-Based Violence Intervention Case Worker, Healthcare , New Haven, Connecticut

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