Clinical Care Center Coordinator - Northwell NetworkCare

Company: Northwell Health
Location: Melville
Posted on: January 27, 2023

Job Description:

Job Description

Job Description
Collaborates with clinical staff to manage the referral of patients within the Health System. Provides referral resources to physicians and other staff throughout the Health System. Liaises with clinical staff to coordinate patient care and ensure patients a seamless process. Assists patients with service related issues to enhance overall patient experience.
About Northwell Health Physician Partners:
Quality, compassion, and innovation guide Northwell Health Physician Partners in the special care we give our patients. Our multispecialty group practice
includes over 3,200 physicians, all employed by Northwell Health. We partner together to improve the way care is given to our patients using the well-respected
resources of our health system. With experts in over 100 medical and surgical specialties, we care for our patients in community and hospital-based
practices throughout the greater New York area.
Job Responsibility

1.Communicates with patients and physicians to identify appropriate referral based on patient need.
2.Assesses and understands patient needs and advocates on behalf in the outpatient, ambulatory setting, and hospital environment.
3.Identifies cultural and social-specific issues and addresses issues appropriately.
4.Processes, tracks, and documents patient care throughout the patient experience.
5.Identifies and secures appropriate referrals based on patient need in collaboration with Northwell NetworkCare staff.
6.Participates in operational processes related to referrals including identifying programs to enhance processes and client satisfaction.
7.Ascertains demographics, insurance information, and pertinent details from patients and physicians to promote efficiency and enhance the referral process.
8.Identifies, contacts, informs and follows-up with patients throughout care experience to create a seamless patient experience
9.Assists patients in solving issues related to health care systems, financial areas, social barriers (ie: interpreter request, transportation services, documentation for next steps, etc)
10.Distributes marketing material and communicates the mission of Northwell NetworkCare to professionals and patients.
11.When applicable visits with hospitalized patients as a representative of Northwell NetworkCare.
12.Performs related duties, as required.
Job Qualification

1.Associates Degree required; Bachelor's Degree, preferred.
2.Minimum of three (3) years clinically-related experience, required.
3.Strong customer relationship skills, interpersonal and problem solving skills, required.
4.Computer proficient with Microsoft Office, Excel, Power Point
5. Working knowledge of AllScripts and/or Sunrise strongly preferred
6. Knowledge of medical terminology, and prior experience in a clinical environment strongly preferred


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Keywords: Northwell Health, New Haven , Clinical Care Center Coordinator - Northwell NetworkCare, Healthcare , Melville, Connecticut