Office Assistant - Shoreham Medical Services
Company: NYU Langone Health
Posted on: January 16, 2022
NYU Langone Hospital-Long Island is a 591-bed
university-affiliated medical center, which offers sophisticated
diagnostic and therapeutic care in virtually every specialty and
subspecialty of medicine and surgery. We are a major regional
healthcare resource with a deep commitment to medical education and
research, offering a full complement of inpatient and outpatient
We have an exciting opportunity to join our team as a Office
Assistant - Shoreham Medical Services.
In this role, the successful candidate Responsible for providing
basic front-desk support for clinical intake operations. May be
responsible for pre-authorizations and certifications with the
exception of surgical procedures.Job Responsibilities:
- Provides reception assistance (i.e. greet patients, answer
calls, requests for assistance are directed to proper individual,
etc.). Screens telephone callers in pleasant and a professional
manner; handles call; take messages or directs caller to
appropriate person or area. Schedules routine appointments and
follow ups for visits and procedures that do not requireor have
already been pre-authorized. Refers all inquiries regarding
pre-authorizationscertifications to the appropriate person.
Responsible for collecting and completing any patient related
documents. Assist patient in enrolling in Patient Secure if
necessary. Responsible for daily confirmation of patient
appointments, with appropriate notations in system. Maintains
schedule to ensure no gaps in scheduling system.
- Performs other duties as assigned
- May assist, provide guidance andor train staff with completing
intake related duties.
- Maintains and receives files for area. Maintains files in
organized and up-to-date manner in order to facilitate their
retrieval. Completes filing in accordance with departmental
procedures. Sorts and distributes documents and forms for area
section. Distributes materials according to content of
communications and departmental procedures. Logs in materials with
respect to time and data when applicable. Processes incoming and
outgoing documents. Completes forms neatly. Secures appropriate
signatures and forwards documentsforms to correct destination based
on pertinent Medical Center procedures. Maintains copy for files.
Faxes documents in accordance with departmental procedures.
Maintains supplies and cleanliness of space, restocks supplies as
needed. Notifies supervisor of any shortage of supplies.
- Answers patient questions to ensure understanding and patient
satisfaction, or refers them to more senior level staff. Maintains
confidentiality on matters to which they are privileged.
- Maintains cooperative and professional relationships with
physicians, nurses and office and clinical staff. Types routine
material such as forms and letters, envelopes, etc. Types materials
neatly, accurately and according to instructions.
- Assists patients who have a question regarding insurance
coverage. Refers patients who are in need of counsel on financial
matters based on established criteria (e.g., denial of electronic
insurance eligibility, ABN questionsconcerns, questions regarding
insurance or pay-or restrictions, making payment, multi plan
determinations, any and all issuesquestionsconcerns relating to
financial matters) to the appropriate business officecontact.
- May be responsible for pre-authorizations and certifications
with the exception of surgical procedures. Ensures that appropriate
procedure and diagnosis coding is utilized in the pre-certification
and verification process and questions physicians, if appropriate,
to ensure accuracy and completeness of information.
- Responsible for collecting co pays and any other balances owed
to institution. Scan all necessary documents (insurance cards, lab
requisitions, etc.) into the intake system. Monitors intake work
queue for timely intake completion.
- Responsible for patient check-in and check-out. Gathers all
patient demographic related data and materials from patients andor
their representatives. Obtains insurance information (ID card,
membergroup #s, etc.), verifies insurance eligibility
electronically, takes their picture and asks them to use Patient
Secure. On subsequent visits, asks them to verify demographic info
and makes any necessary edits. Collect and ask patients to sign
patient related documents including HIPAA, MSPQ, ABN, etc. Follow
up with patients andor their representatives, physician offices,
etc. to gather missing data and materials in order to complete the
intake process, or refers to more senior level staff.Minimum
To qualify you must have a High School or equivalent. Excellent
organizational, interpersonal and verbal and written communications
skills, strong customer service skills, and ability to complete
multiple tasks efficiently and thrive in a team work environment.
Knowledge of Microsoft Office, database and internet applications.
Light, accurate keyboarding skills.Preferred Qualifications:
6 months Physician practice office experience. Knowledge of medical
terminologyKnowledge of EPIC Ambulatory.Qualified candidates must
be able to effectively communicate with all levels of the
NYU Langone Hospital-Long Island provides its staff with far more
than just a place to work. Rather, we are an institution you can be
proud of, an institution where you'll feel good about devoting your
time and your talents.
NYU Langone Hospital-Long Island is an equal opportunity and
affirmative action employer committed to diversity and inclusion in
all aspects of recruiting and employment. All qualified individuals
are encouraged to apply and will receive consideration without
regard to race, color, gender, gender identity or expression, sex,
sexual orientation, transgender status, gender dysphoria, national
origin, age, religion, disability, military and veteran status,
marital or parental status, citizenship status, genetic information
or any other factor which cannot lawfully be used as a basis for an
employment decision. We require applications to be completed
If you wish to view NYU Langone Hospital-Long Island's EEO
policies, please click here. Please click here to view the Federal
"EEO is the law" poster or visit
more information. To view the Pay Transparency Notice, please click
Keywords: NYU Langone Health, New Haven , Office Assistant - Shoreham Medical Services, Healthcare , Shoreham, Connecticut
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