Quality Assurance Pharmacy Technician
Company: Yale New Haven Health
Location: New Haven
Posted on: November 24, 2020
OVERVIEW To be part of our organization, every employee should
understand and share in the YNHHS Vision, support our Mission, and
live our Values. These values - integrity, patient-centered,
respect, accountability, and compassion - must guide what we do, as
individuals and professionals, every day.
As members of a High Reliability Organization (HRO), every employee
should practice CHAMP behavior and strive to make patient safety a
top priority. Under the direction of the Manager, Pharmacy
Operations, monitor adherence to policies regarding the accuracy
and safety of drug storage, distribution to patient care units, and
supply standardization. Assist in the resolution of narcotic
discrepancies. Compile, interpret and distribute data to key
customers (i.e. PSM's) who have direct responsibility for customer
satisfaction relating to medication distribution as measured by
service indicators, such as out of stocks, loads, refills, and
turnaround time. Perform routine audits of automated drug
dispensing machines and Environment of Care rounds. Work with the
appropriate managers to correct drug storage safety issues to
ensure accuracy and compliance with drug storage policies on
patient care units. Compile, analyze and interpret data to support
operational changes that meet the drug distribution needs of the
patient care units and promote patient safety.
* 1. Troubleshoot automated dispensing cabinet technical problems,
including drawer failures, BioID malfunctions, console
malfunctions, database errors, and interface problems. Serve as
primary point of contact for nursing and pharmacy staff and serve
as liaison with Pyxis technical support regarding issues
* 2. Coordinate and review implementation plans, monitor and assist
installation activities conducted by hospital staff and outside
vendors to ensure agreed timetables are maintained. Coordinate
information gathering process, including file building,
configuration, construction related activities to ensure data
integrity and adequate supply resources including delivery of
equipment, network drops, and configuration of space on the patient
care units, configuration of the cabinet(s) and establishment of
inventory and par levels.
* 3. Develop system policies with Pharmacy, Materials Management,
Nursing, and Information Services for utilizing controlled drugs
and automated distribution/tracking systems. Act as a liaison to
other hospital departments for installation activities and post
installation maintenance. Accountable for proper system
utilization, ensuring all parties have appropriate understanding of
* 4. Review historical data on patient-care-unit specific drug use
trends. Interpret data, make recommendations and implement
inventory changes in order to maintain safe and appropriate
selection of standard stock. Review suggested par level data
quarterly and make adjustment to top 25 items to ensure adequate
supplies are maintained on each patient care unit, remove
infrequently used non-standard stock items to improve space and
* 5. Perform and document scheduled surveillance audits of drug
storage on all patient care units and automated dispensing devices.
These audits include, but are not limited to: Daily review of
narcotic discrepancy report.; Monthly audits of top 5 stockouts per
patient care area, hospital wide sampling audit of 250 randomly
selected Pyxis pockets, and Environment of Care rounds.
* 6. Coordinate bi-annual audit of all automated dispensing
* 7. Produce a statistically valid analysis of overall automated
dispensing system accuracy monthly, including overrides, stockouts,
* 8. Perform periodic misadventure audits of technician loads,
refills and other functions for competency assessment and
coordinate documentation with Coordinator, Education and
* 9. Work with Manager,Pharmacy Operationsto ensure safe and
appropriate selection of floorstock medications throughout the
hospital and clinics and review requests for new additions to
floorstock. Coordinate approved changes with Pharmacy Purchasing
and Inventory Coordinator.
* 10. Investigate narcotic discrepancy reports on a daily basis.
Report to the patient services manager, Pharmacy Operations Manager
and hospital security any discrepancy unresolved after 24 hours.
Identify trends, issues and concerns in the data to provide a
proactive approach to discrepancy management.
* 11. Provide technician training re: Pyxis operations, problem
resolution, hardware and software specific training for new hires
and ongoing enhancements and changes, coordinated with Coordinator,
Education and Training. Update all information in the Pyxis
Resource notebook and identify necessary changes to departmental
forms necessitated by the addition or deletion of pharmacy items to
* 12. Serve as a liaison between pharmacy and Patient Service
Managers during system upgrades and enhancements, coordinate
facility moves of machines and related technology and new system
installations including medication inventory and IT needs. Provide
support to nursing staff during implementation of practice changes
relating to Pyxis medication distribution.
* 13. Work with appropriate staff and/or managers to develop and
implement resolutions to address drug distribution and/or storage
* 14. Process requests for user access in accordance with all
relevant policies and procedures. Coordinate with Human Resources
to facilitate provision of codes to new users during hospital
* 15. Participate in review and implementation of pharmacy related
automation and systems to ensure process efficiency and integration
with existing systems and work processes.
* 16. Effectively demonstrate the principles and conduct consistent
with a High Reliability Organization.
High School Diploma
Two (2) to three (3) years in hospital pharmacy distribution,
quality assurance or inventory control positions required.
Knowledge of automated dispensing devices and pharmacy operations
Current Pharmacy Techinician Registration with the State of
Connecticut or eligible to register.
Strong data analysis and communication skills required. Database
skills preferred with proficiency in Microsoft Excel and Word
required. Working knowledge of standards and regulations related to
drug storage and dispensing.
Keywords: Yale New Haven Health, New Haven , Quality Assurance Pharmacy Technician, Healthcare , New Haven, Connecticut
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