Company: Yale New Haven Health
Location: New Haven
Posted on: October 19, 2020
To be part of our organization, every employee should understand
and share in the YNHHS Vision, support our Mission, and live our
Values. These values - integrity, patient-centered, respect,
accountability, and compassion - must guide what we do, as
individuals and professionals, every day.
Under the direction of the Registered Nurse, and as a member of the
interdisciplinary healthcare team, provides patient centered care
based upon respect for patients preferences, values and needs.
Responsibilities include but not limited to direct and indirect
patient care activities which are essential in providing high
quality and safe patient care consistent with an exceptional
patient experience. Based on experience and training, the UAP
demonstrates competence in patient-centered care, teamwork,
communication and collaboration, evidence-based practice, safety
and informatics. These competencies will be defined by the scope of
practice and requisite knowledge, skills and attitudes. Patient and
family centered care (PFCC) at YNHH is demonstrated by working with
patients and their families based on the 4 principles of PFCC:
participation, dignity and respect, information sharing, and
collaboration. This includes providing service excellence by
creating a great \\"First Impression\\" by demonstrating exemplary
customer service skills for all customer groups including patients,
families/friends, physicians, staff and support department
personnel. Adherers to \\"I Am YNHH\\" service excellence pledge
and promotes a positive work environment.
* 1. Patient Centered Care: The ACA provides care and services with
information regarding individual values, preferences, needs, and
respects the patient or designee as a full partner in providing
coordinated, compassionate and culturally appropriate care.
* 1.1 Obtains specific components of individual and age appropriate
care requirements from registered nurse and/or licensed
* 2. Communication: The ACA interacts effectively with patients,
families and all health care providers and employees, fostering
mutual respect to enhance the patient experience and health
* 2.1 Utilize appropriate methods for interacting effectively and
professionally with persons of all ages and from diverse cultural,
socioeconomic, educational, racial and ethnic backgrounds, sexual
orientations, lifestyles and physical abilities.
* 3. Team Collaboration: The ACA functions effectively within
nursing and interdisciplinary teams, demonstrating open
communication, mutual respect, team learning and development
* 3.1 Demonstrates self-awareness, recognizes limitations and
communicates concerns to appropriate team members
* 4. Quality and Safety / Efficient delivery of Care: The ACA
minimizes risk of harm to patients and providers through effective
individual and team performance. Practices behaviors specific to
High reliability organizations (HRO) i.e. CHAMP behavior
* 4.1 Demonstrates effective use of equipment that support quality
and safe patient care
* 5. Informatics: The ACA uses information and technology to
communicate information, mitigate error, and support team decision
* 5.1 Achieves and maintains competencies in clinical applications
to support areas of responsibilities
* 6. Professional Development/Clinical Competencies: The ACA
demonstrates accountability for clinical competency in care
* 6.1 Demonstrates accountability and responsibility for own
* 7. Clinical Responsibilities: ACA performs the following clinical
functions as per scope of practice. Clinical functions may vary and
are identified by the clinical service area requirements. Functions
are not limited to the ones listed below. See YNHHS scope of
practice policy for more detail.
* 7.1 As part of the Rooming Process: a. Appropriately identifies
patient b. Identifies self to patient/family and explains the role
of the UAP. c. Escorts patients to exam/procedure room. d. Prepares
patients for visit using standardized rooming workflow/protocol.
May include; vital signs, height, weight, blood pressure, EKG,
specimen collection, phlebotomy, INR, pulse oximetry, point of care
* 8. Administrative Responsibilities: ACA performs the following
clerical, administrative functions as per scope of practice and as
identified by the clinical service requirements. These functions
are not limited to below. Specific and more detailed functions are
documented in the Scope of Practice
* 8.1 Sends/receives patient medical records and abstracts new
patient records into EPIC.
* 9. ACA performs the following environmental support functions as
per scope of practice and as identified by the clinical service
requirements. These functions are not limited to those listed
below. Specific and more detailed functions are documented in the
Scope of Practice.
* 9.1 Sets up instruments and equipment according to department
A minimum of a high school diploma or GED Have graduated from an
approved, accredited, postsecondary medical assisting program,
Nursing Assistant Program, or Patient Care Associate Training
Preferred 12-18 months experience prior work as a Medical
Assistant, Nursing Assistant, or Patient Care Associate, preferably
in an outpatient clinical setting or relevant patient care
environment. Should have clinical competency.
Preferred current medical assisting credential (certifications or
registration) acceptable to, and recognized by, the Connecticut
Department of Public Health.
Demonstrated ability to communicate effectively with patient,
families, peers, and interdisciplinary team. Demonstrate
flexibility in adjusting priorities and adjust work plans based on
the needs of the patient, the service/unit, and the patient care
team. Demonstrates professional, appropriate, effective and tactful
written, verbal and nonverbal communication with patients,
families, medical staff, colleagues, and all internal and external
Able to lift a minimum of 40 pounds. Ability to perform tasks of
physical endurance and dexterity as required by placement.
Consistent use of proper body mechanics.
THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING
Minimum - $15.25/hr.
Maximum - $26.54/hr.
Keywords: Yale New Haven Health, New Haven , Medical Assistant, Healthcare , New Haven, Connecticut
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