Radiology ED Clinical Assistant
Company: Yale New Haven Health
Location: New Haven
Posted on: October 18, 2020
OVERVIEW To be part of our organization, every employee should
understand and share in the YNHHS Vision, support our Mission, and
live our Values. These values - integrity, patient-centered,
respect, accountability, and compassion - must guide what we do, as
individuals and professionals, every day.
Under the direction of the Diagnostic Radiology Emergency Manager,
and in cooperation with DR Radiologist, Technologist, members of
the patient care team of the Emergency Department, achieves desired
outcomes in the following areas: Striving for excellence in
customer service, communications, coordination of patient exams,
includes all responsible communications and tasks necessary to
ensure accurate, complete and timely scheduling of all DR
Procedures. The Communications Coordinator must have the ability to
perform these duties appropriately, have an understanding of
Imaging Procedures and a general understanding of Human Anatomy,
working in a fast paced and changing environment, be able to
respond to unpredictable changing situations with sound judgment,
be self motivated and have excellent organizational skills.
Individual will be responsible for documenting accurate clinical
data related to the procedure ie: Diagnosis, signs and symptoms.
This will require an individual with familiarity with related
computer software applications. He/she also accepts the fact that
tasks may be added or deleted to this role based on the needs of
the patients we serve. To meet the staffing needs of the
department, as necessary, Diagnostic Radiology staff may be
assigned at any of the YNHH Diagnostic Radiology locations,
regardless of your regularly assigned work location.
* 1. Screens and transfers incoming phone calls to the appropriate
areas to ensure that accurate and timely department communication
is facilitated and the Department is represented in a positive
* 1.1 Provides all support and clerical assistance to patients,
families, staff, department, patient floors, ancillary departments,
and community contacts with the greatest consideration and highest
regard for customer satisfaction as observed by the supervisor.
* 2. Performs general clerical functions to ensure accurate, prompt
and effective scheduling operating within the department.
* 2.1 Routinely reviews EPIC orders, 100% of the time as observed
by the supervisor.
* 3. Performs and reviews various tasks in IT systems to ensure
* 3.1 Prints, corrects, and purges interface error logs minimally
every half hour to ensure accurate and timely scheduling of
Diagnostic Imaging procedures 95% of the time as observed by
supervisor and clinical areas.
* 4. Supports Technologist in day to day operations.
* 4.1 Routinely monitors Patient Teletracking System to maintain
patient flow and to ensure patient exams are done in a timely
* 5. Supports Film Library functions to assist patients, referring
physicians and radiologists.
* 5.1 Routinely provides Image Library assistance by importing
patient CD exams from referring institutions for the emergency
department within our PACS and EPIC.
* 6. Supports and participates in department and hospital demands
recognizing the changing healthcare environment through self
enrichment and flexibility.
* 6.1 Attends and participates in staff meetings. If unable to
attend, accepts responsibility for reading minutes or following up
with Manager or staff in attendance to remain abreast of all
activities of department.
Graduation from high school or GED is required. Medical terminology
and computer course or equivelant related experience is preferred.
Associates degree in business or a healthcare related field is
Experience in Diagnostic Radiology environment is preferred.
Experience in Emergency Department setting preferred. Ability to
demonstrate knowledge of medical terminology and basic anatomy as
it pertains to Diagnostic Radiology exams is preferred. Ability to
learn different scheduling features of the Radiology Information
Systems equipment and computer applications related to job
description. Ability to work independently. Excellent problem
solving skills. Excellent interpersonal skills and ability to
communicate with a variety of customers using diplomacy, tact and
sensitivity. Excellent organizational skills.
Excellent verbal and telephone communication skills; excellent
interpersonal and organizational skills. 20 words per minute to
demonstrate accurate keyboarding skills ; working knowledge of
Microsoft Windows operating system, with ability to learn patient
records, scheduling and/or billing software applications. Ability
to read computer screens, forms, and other documents, and to follow
written and oral instructions. Ability to work in a fast-paced,
changing environment. Ability to respond to unpredictable, changing
situations and needs (including clinical crises and otherwise
stressful situations and interactions) with professionalism, good
judgment and ALWAYS excellent customer relation skills. Ability to
remain calm and professional in high stress situations.
Primarily sedentary work sitting within a clinical setting with
minimum exposure to adverse environmental conditions. Requires
occasional ability to lift, push and pull objects such as files and
office supplies up to 15 lbs; and occasional moving about on foot
to accomplish asks, walking long distances or moving from one work
site to another. Continuous use of telephones requiring ability to
hear and speak to convey detailed or important instructions
accurately, loudly or quickly. Continuous use of computer
monitoring, telephone, and other office equipment requiring
fingering and excellent keyboarding skills.
Keywords: Yale New Haven Health, New Haven , Radiology ED Clinical Assistant, Healthcare , New Haven, Connecticut
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