Vice President IT Global Service Desk

Company: Hiregrowth
Location: Morristown
Posted on: June 2, 2025

Job Description:

[Hybrid] NYC - Morristown, NJ - Purchase, NY - Charlotte, NCOur client is a global insurance and reinsurance leader built on integrity, collaboration, and innovation. We're looking for a VP of Global IT Service Desk to oversee daily operations of their IT support function.What You'll Do:

Lead and manage a global IT Service Desk (Tier 1-3 support)
Oversee vendor relationships, incident management, and SLAs
Supervise on-site and outsourced support teams across all regions
Drive operational and strategic improvements in service delivery, efficiency, and user experienceWhat You'll Bring:
- 10+ years in IT infrastructure/service desk roles, with 5+ in leadership
- Experience managing large, global, multilingual support teams
- Strong communication, vendor management, and strategic thinking skills
- Proven ability to drive operational excellence in a fast-paced environmentCompetitive compensation, full benefits, growth opportunities, flexible hybrid work culture
  #J-18808-Ljbffr

Keywords: Hiregrowth, New Haven , Vice President IT Global Service Desk, Executive , Morristown, Connecticut

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