Registered Manager Local Specialty
Company: Disability Solutions
Location: New Haven
Posted on: February 3, 2025
Job Description:
Job SummaryResponsible for directing the operation of a
Walgreens Local Specialty Pharmacy, and accountable for improving
unit sales, profits, and image through the overall development and
protection of store assets, the selection, training, and
development of personnel, and proper service to customers.
Responsible for building relationships, overseeing the clinical
management of patients and growing the business at the site.
Performs all duties of the Pharmacy Manager in their
absence.Customer Experience
- Ensures that store personnel provide hospitable service and
information, and are courteous, friendly, and efficient.
- Responds to customer inquiries and complaints, and maintains
and improves overall image of pharmacy department. Responds to
special needs of customers, as requested.Patient/Clinical
Management
- Collaborates with providers to determine appropriateness of
therapy. Educates patients on medication administration and
expectations, side effect mitigation, and the importance of
adherence. Regularly follows up with patients during the time of
refills.
- Enrolls and follows patients through clinical management
programs.
- Oversees the enrollment of patients with assistance programs,
such as Chronic Disease Fund, confirming patient eligibility and
all required reporting and documentation.
- Responsible for ensuring compliance of team members with regard
to the documentation of patient management in the appropriate
systems.
- Fully abides to all compliance policies inclusive of
participating in the billing and submission of claims to
government-sponsored health care programs, including Medicare,
Medicaid, and all other third-party payers, as well as the
facilitating of prior authorizations on behalf of
prescribers.Operations
- Works with the Pharmacy Manager toward the success of the
pharmacy operation (scheduling, customer service, and in stock) and
maintains a working knowledge of the pharmacy function.
- Directs the operation of the store (front-end and pharmacy
departments).
- Improves prescription numbers, pharmacy sales, profit, and
image through the accurate filling of prescriptions, and by
providing courteous and efficient service to customers inclusive of
patients, prescribers, pharmaceutical manufacturers, payers, and
health systems.
- Provides direction to ensure that pharmacy department
procedures and practices are in compliance with federal and state
regulations and guidelines. Also ensures compliance with internal
regulatory bodies and contracts with payers and pharmaceutical
manufacturers (BOP, DEA, Medicare, accreditation bodies,
compounding, FDA, etc.).
- Complies with all federal and state laws and regulations and
Company policies governing all drugs and products; maintains
required records, documentation, and reports. Ensures completion of
all required reporting.
- Assures accurate and timely reporting of inventory for limited
distribution drugs (LDD) when required (daily, weekly, and
monthly).
- Recommends and implements asset protection controls and
procedures to identify and minimize profit loss.
- Improves and maintains store condition, maintenance, and
appearance for the safety, health, and well-being of customers and
employees, and ensures adherence to applicable government
regulations and laws.
- Controls the store's safe and "bank," including electronic
register readings, cash withdrawals, cash accounts, daily cash
reports, cash over and short records, and other reports related to
cash management.
- Assures proper operation and maintenance of pharmacy department
systems and equipment.
- Maintains awareness of third party pharmacy business
opportunities, and assures proper administration and implementation
of third party pharmacy systems and procedures to lessen payment
rejections. Resolves third party rejection problems promptly, and
resubmits rejected claims for payment on a timely basis.
- Manages and attains inventory budgets to include selecting and
ordering new, promotional, and permanent merchandise; keeping
stores in stock, and liquidating overstocked, slow-moving, and/or
old store merchandise.Daily Planning and Execution
- Schedules employees so that there is adequate coverage for all
areas.
- Implements store organization through proper hiring and
placement, scheduling of work, assignment of responsibility, and
delegation of authority.
- Coordinates and organizes pharmacy department daily schedule of
activities.Business Performance Management
- Prepares, submits, and files various reports and records
required by the Company and various government agencies.Business
Planning
- Responsible for developing the business plan to grow the
business at the site and within Walgreens working in conjunction
with the District/Region leadership. Pursues opportunities to grow
Walgreens market share at the site and within Walgreens Enterprise
via other business opportunities.
- Specific to Health System Pharmacy locations: Responsible for
collaborating with internal strategic account management to deepen
the relationship with the health system for overall growth of
business at the site and within Walgreens.People & Performance
Management
- Maintains and improves performance of department through the
building of employee morale and motivation, rewards employees, and
addresses employee complaints where appropriate, and uses
Constructive Discipline policies of Company to discipline, suspend,
terminate, or effectively recommend the same. Utilizes Constructive
Discipline policy to ensure compliance with state and federal laws
by pharmacy department personnel.
- Assures EEO compliance through equity, consistency, and
fairness; prevents workplace harassment; upholds the Open Door
policy assuring no retaliation; communicates openly and honestly to
employees at all times.
- Manages staffing by planning for and scheduling appropriate
hours in adherence with budgeting guidelines. Directs and attains
payroll budget and controls use of overtime.
- In the absence of, or alongside the RXMO, supervises pharmacy
department team members to assure performance of required functions
and adherence to Company policies and procedures. Ensures proper
licensure of all pharmacy department personnel. Confirms pharmacy
department employees are trained on all required functions
regarding payer and pharmaceutical contractual requirements
(adverse event reporting, data and inventory reporting, clinical
management). Reaffirms with all pharmacy department personnel, on a
regular basis, their obligations regarding the dispensing of
prescriptions only in good faith.
- Ensures proper licensure of all pharmacy department personnel.
Confirms pharmacy department employees are trained on all required
functions regarding payer and pharmaceutical contractual
requirements (Adverse event reporting, data and inventory
reporting, clinical management).
- Enforces all Company policies and procedures. Upholds federal,
state,Basic Qualifications
- BS in Pharmacy or PharmD Degree from an accredited educational
institution.
- Current pharmacist license in the state where the site is
located or willing to obtain by position start date. Must maintain
active license.
- At least 1 year pharmacy experience including prescription
filling and verification, records and legal compliance, pharmacy
operations, pharmacy software and technology systems and
insurance.
- Experience performing prescription dispensing activities that
demonstrate a strong working knowledge of applicable state and
federal controlled substance laws.
- Achieving expectations rating on last performance review and no
written disciplinary actions in the last 12 months (internal
candidates only).
- Has completed specialized training regarding medication and
disease state or has sufficient practical experience that is
necessary to provide specialized services offered at clinic
location (HIV, Organ Transplant, Oncology, etc.)., or willing to
complete within the first 6 months in the role.
- At least 2 years of experience in indirect management of team
members, including assisting in the development, training and
assignment of work/projects to other team members, or completion of
a residency.
- Willing to travel up to 20% of the time for business purposes
(within state and out of state).Preferred Qualifications
- Masters or PharmD preferred.
- Experience with client resolution and exposure to Specialty
Pharmacy.
- Experience supervising or staffing of local specialty
pharmacies.
- At least 2 years of experience planning, developWe will
consider employment of qualified applicants with arrest and
conviction records.An Equal Opportunity Employer, including
disability/veterans.This information is being provided to promote
pay transparency and equal employment opportunities at Walgreens.
The current salary range for this position is $128,310 - $188,370.
The actual salary within this range that you will be offered will
depend on a variety of factors including geography, skills and
abilities, education, experience and other relevant factors. This
role will remain open until filled. To review benefits, please
click here . If you are applying on a job board or unable to click
on the link, please copy and paste this URL into your browser
jobs.walgreens.com/benefitsSalary Range
Keywords: Disability Solutions, New Haven , Registered Manager Local Specialty, Executive , New Haven, Connecticut
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