MANAGER CRM (CUSTOMER MANAGEMENT AND AUTOMATION)
Company: Talent Groups
Location: New Haven
Posted on: October 19, 2024
Job Description:
**Our client is only able to work with W2 candidates at this
time (US Citizen or Green Card Perm Residents)**
Hybrid Details: Onsite 2 days/week
Job Description
- The CRM Manager plays an important transformation role, whose
primary objective is to manage, the implementation, maintenance and
optimization of our enterprise rollout of the Microsoft Dynamics
solution.
- This involves leading and managing a multi-disciplinary team of
engineers, business analysts, test analysts and scrum/project
managers in the requirements, design, development, configuration
modification, and testing of the Microsoft Dynamics platform.
- The CRM Manager will work with users to understand needs and
business processes, helping to build a best-in-class CRM solution
for front office users including Sales, Marketing, Service and
Fraternal operations with a focus on providing greater value to our
customers.
- They will also be responsible for governance around the
Dynamics solution, design, configuration, and integration.
- The CRM Manager will collaborate with a wide array of business
and IT leaders, and product managers.Core Responsibilities
- Lead, mentor and manage a team of IT professionals providing
guidance, training and support. The role will inspire an elite
level of performance and provide professional growth to and for the
staff and operations including resource management; hiring
recommendations, performance appraisals including developing and
monitoring performance standards, succession planning, and all
related employment issues. Ensures adherence to company
policy.
- Manage the CRM system, leading the implementation, integration,
configuration and maintenance, ensuring optimal performance,
reliability and long-term sustainability
- Train or provide appropriate training and development for
employees; provide direction, inspirational leadership,
professional coaching, feedback and support. Foster a positive,
supportive work environment while providing matrix opportunities
for team members to gain critical experiences, explore new roles
and take on new responsibilities.
- Ensure that all components of the solutions integrate
effectively into the overall IT Architecture and meet all
regulatory and compliance guidelines.
- Ensure that any new software integration into company systems
meets functional requirements, system compliance, security and
interface specifications.
- Provide oversight in the implementation and maintenance of
business and enterprise software solutions.
- Collaborate with and acts as the point of contact for business
to escalate issues related to your portfolio.
- Ensure projects are executed with full adherence to enterprise
project management practices by participating in formal and
informal training and tracking & reporting key metrics.
- Monitor project progress, timelines and budget. Identify,
highlight and manage risk appropriately.
- Skills Qualifications8+ years of proven experience in
overseeing the direction, development and implementation of CRM
solutions
- +5 years of proven experience managing a Microsoft Dynamics 365
CRM platform solution
- 5+ years of proven experience leading, coaching, developing and
managing high-performing technology teams
- Strong experience in functional & technical analysis/design
with proven analytical and problem-solving skills
- Possesses a full range of application management, strategic
management, business process improvement, financial management,
strong leadership and influencing skills
- Excellent presentation and communication skills, with a
demonstrated ability to foster effective relationships with
stakeholders and business partners at all levels.
- Understands, explains and presents complex ideas to audiences
at all levels in a persuasive and convincing manner
- Has a broad and deep business knowledge, including the
activities and practices of other organizationsEducation:
- Bachelor's Degree in Computer Science, Engineering, Finance,
Business, or related field AND 5+ years leadership experience in
relevant area of business or equivalent experience.Required:
- 6+ years CRM experience
- 2+ years leading and implementing of Power Platform
solutions
- Excellent communication and analytical skills
- Expertise of the Power Platform Center of Excellence (COE) and
all governance components
- Comfortable facilitating functional workshops with customers,
document/capture requirements, and design appropriate
solutions
- Familiar with DevSecOps or other similar enterprise planning
and delivery tools
- Experience communicating and translating technical concepts to
non-technical customers and business leaders
- Experience in business application and app-modernization
concepts including no-code/low-code orchestration, application
tools and chat bots.
Keywords: Talent Groups, New Haven , MANAGER CRM (CUSTOMER MANAGEMENT AND AUTOMATION), Executive , New Haven, Connecticut
Didn't find what you're looking for? Search again!
Loading more jobs...