NewHavenRecruiter Since 2001
the smart solution for New Haven jobs

Service Manager - Electrical

Company: Ocean Electric
Location: Southampton
Posted on: May 26, 2023

Job Description:

Ocean Electric, a well-established electrical contracting company located in Southampton, NY is looking for full-time Service Manager. We know that our employees are our greatest asset! We offer an excellent benefits package including medical, 401(k) company matching plan and profit sharing.

Job Description:

Service Manager - Electrical Contractor

Salary commensurate with experience.

Job Purpose: Maintains customer satisfaction by providing excellent customer service.


* Achieves customer service objectives by efficiently scheduling technicians, ensuring they have the necessary time and tools to complete the service call.

*Ensure that productivity, quality, and customer-service standards are met; resolve problems; complete audits of service contracts for profitability; identifying customer service trends; recommend system improvements; implementing change.

* Determines customer service requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing information and profitability of estimates and contracts.

* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.


Electrical experience required; customer service and previous managerial experience a plus.

Job Type: Full-time

Salary: Commensurate with experience.


401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Supplemental pay types:

Bonus pay


Electrical: 5 years (Preferred)
Managerial: 3 years (Preferred)

Work Location:

One location

This Job Is:

A job for which military experienced candidates are encouraged to apply
Open to applicants who do not have a college diploma

Company's website:

Benefit Conditions:

Waiting period may apply
Only full-time employees eligible

Work Remotely:


Work Location: In person

Keywords: Ocean Electric, New Haven , Service Manager - Electrical, Executive , Southampton, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

New Haven RSS job feeds