Service Manager - Electrical

Company: Ocean Electric
Location: Southampton
Posted on: May 26, 2023

Job Description:

Ocean Electric, a well-established electrical contracting company located in Southampton, NY is looking for full-time Service Manager. We know that our employees are our greatest asset! We offer an excellent benefits package including medical, 401(k) company matching plan and profit sharing.


Job Description:

Service Manager - Electrical Contractor

Salary commensurate with experience.

Job Purpose: Maintains customer satisfaction by providing excellent customer service.

Duties:

* Achieves customer service objectives by efficiently scheduling technicians, ensuring they have the necessary time and tools to complete the service call.

*Ensure that productivity, quality, and customer-service standards are met; resolve problems; complete audits of service contracts for profitability; identifying customer service trends; recommend system improvements; implementing change.

* Determines customer service requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing information and profitability of estimates and contracts.

* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Skills/Qualifications:

Electrical experience required; customer service and previous managerial experience a plus.

Job Type: Full-time

Salary: Commensurate with experience.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Supplemental pay types:

Bonus pay

Experience:

Electrical: 5 years (Preferred)
Managerial: 3 years (Preferred)

Work Location:

One location

This Job Is:

A job for which military experienced candidates are encouraged to apply
Open to applicants who do not have a college diploma

Company's website:

www.oceanelectric.net

Benefit Conditions:

Waiting period may apply
Only full-time employees eligible

Work Remotely:

No

Work Location: In person

Keywords: Ocean Electric, New Haven , Service Manager - Electrical, Executive , Southampton, Connecticut