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3000 Strat. Plan & Bus. Trans. - Director of Process Excellence

Company: Columbia Association, Inc.
Location: New Haven
Posted on: March 13, 2023

Job Description:

3000 Strat. Plan & Bus. Trans. - Director of Process Excellence New Haven, CT, USA Req #123 Monday, October 3, 2022 Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety. Director of Process Excellence

The Director, Process Excellence will be responsible for process improvement initiatives throughout the organization. They will lead a team of business partners who are aligned to key functional areas. They will provide thought leadership and process simplification in support of streamlining operational processes using six sigma, lean, and continuous improvement principles to harmonize and simplify organization-wide business processes. They will exhibit strong leadership and interpersonal skills and possess process excellence and continuous improvement acumen. They will plan and direct the work of staff who will engage all internal stakeholders, execute on business process management strategies, drive process assessments and standards, implement an enterprise business process mapping repository, and drive improvements & automation to the company's process landscape. ESSENTIAL FUNCTIONS:

  • Overall lead for the Process Improvement team.
  • Daily management of all department personnel, all vendors and overall administration of entire process improvement efforts.
  • Develop and foster a culture of simplification by leading continuous improvement activities enterprise-wide involving employees from all levels of the organization.
  • Drive lean solutions to complex initiatives of strategic importance.
  • Leverage best practice approaches for process improvement. This includes effectively positioning and applying lean six sigma and analytical tools and techniques (e.g., process mapping) for faster and more comprehensive insights about processes, procedures and gaps.
  • Implement and integrate process mining techniques to discover critical business processes.
  • Build compelling cases for change that drive efficiency and improve overall operations for the enterprise.
  • Serve as a thought leader to achieve common goals, and secure active participation and strong advocacy from the business. Thinks outside the box for best practices and bring industry knowledge and innovation ideas into the RWA business areas.
  • Analyze business processes working collaboratively with IT resources and vendors in solutioning technical aspects of process improvements.
  • Develop roadmaps identifying current and future business processes utilizing various technologies.
  • Technical savvy and technical acumen to translate business requirements to IT digital solutions.
  • Works with the business stakeholders on simplification projects to improve business requirements and enable capabilities through systems solutions working in collaboration with IT.
  • Ability to collaborate with key stakeholders to drive engagement and buy-in for strategic initiatives and identifying process gaps to improve overall program success. Drives and facilitates effective collaboration and communications cross functionally to make the necessary improvements.
  • Collaborates with management to measure the effectiveness of the department with an innovative mindset and soliciting continuous feedback to improve business processes & goals. Takes accountability for business process improvements.
  • Ability to interact with all levels of the organization from senior management to union employees.
  • Works with functional leaders in identifying continuous improvement opportunities, while driving results through the power of influence and the engagement of Work Out and Lean Six Sigma principals, methodologies and tools in identifying areas of opportunity.
  • Other duties as necessary to accomplish strategic initiatives assigned in the Strategic Plan and to support the higher purpose, mission, vision and STARS values or the organization. JOB QUALIFICATIONS: Minimum Educational Requirement:
    • Bachelor's Degree in Business Administration or related discipline.
    • 10 years' experience in business operations or a service environment
    • PMI-PMP certification, required. Experience/Skills/Abilities:
      • Supports the RWA's STARS values (Service, Teamwork, Accountability, Respect and Safety), mission, vision, and higher purpose.
      • Experience managing a large group of complex projects and teams.
      • Excellent leadership, management, written and verbal communication skills.
      • Excellent organizational skills. Ability to manage multiple tasks and priorities.
      • Excellent technical skills. Ability to analyze problems, assess alternatives, and identify solutions.
      • Proactive Leader who works well independently but also as a member of a team.
      • Strong communication abilities, able to collaborate and be a team player. Demonstrates core values of the Authority. Excellent interpersonal skills in the areas of creative problem-solving, conflict resolution, group planning, and decision-making processes.
      • Strong knowledge of utility industry, water and/or environmental services experience a plus. Along with an understanding of processes and work flow management.
      • Excellent training, presentation and influencing skills.
      • Demonstrated competency working across business units with an integrated team to achieve positive results.
      • Demonstrated success at launching new processes and utilization of analytical and process improvement tools and methods. Physical / Mental Job Requirements:
        • Must have a valid driver's license and able to travel within RWA's service area up to 20% of the time within RWA territory.
        • This position will also require sitting for long periods of time, walking, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing.
        • This position could be exposed to loud noises, frequent phone conversations, and requires average to above average visual acuity and hearing. The RWA is seeking candidates that reflect our STARS Values: Service, Teamwork, Accountability, Respect and Safety.

          South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.

Keywords: Columbia Association, Inc., New Haven , 3000 Strat. Plan & Bus. Trans. - Director of Process Excellence, Executive , New Haven, Connecticut

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