Assistant Manager Bear's Locations
Company: BEARS SMOKEHOUSE LLC
Location: New Haven
Posted on: June 23, 2022
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Job Description:
Job DetailsJob LocationBear's New Haven (1345) - New Haven,
CTDescriptionPosition Summary:The Assistant Manager is responsible
for ensuring a great dining experience for each guest. They assist
the General Manager in hiring, training, and supervising hourly
staff; making sure they meet customer service and sales objectives.
This position is responsible leading pre-shifts, writing up
end-of-shift reports, cash handling, managing daily labor & phasing
shifts to meet the sales, recording & taking action on employee
performance, as well as working with the commissary and catering
staffs to execute special events. Position also must ensure
compliance with Department of Labor, as well as uphold Company and
local health and safety codes and other assigned
responsibilities.Supervises:Responsible for the supervision and
performance of all hourly employees including key employees.
Primary Responsibilities:Delegate key restaurant functions and
tasks to hourly staff while maintaining oversight to ensure
successful and timely completion of tasks.Manage Profit and Loss by
following cash control, security procedures, maintaining inventory,
managing labor and waste and taking appropriate action.Assist in
verifying and approving all daily sales summaries (DSS) in
accounting platform. Analyze and explain discounts, voids and
charitable donations. Assist in taking inventory, placing and
receiving vendor orders and entering invoices into accounting
system. In the absence of the General Manager, serve as point of
contact for Ownership and Corporate offices including Food
Operations, Human Resources, Accounting, Payroll, and Maintenance.
Ensure all facility and equipment is properly maintained. Arrange
as needed for routine service calls and/or timely repairs. Enforce
all existing company policies and procedures as well as identify
and suggest corrective action plans for areas in need of
improvement. Ensure safe food handling, cleanliness, liquor
purchasing, liquor service, and security policies are met according
to company and exceed local regulatory agency standards. Maintain
restaurant cleanliness and general appearance through daily
inspections and holding staff accountable for meeting company
standards. Perform building walkthroughs (or review) with district
Food Operations staff. Assist in the coordination of the daily and
long term FOH, BOH and Catering operations by working directly with
management to meet business objectives including labor targets,
food and liquor costs, guest satisfaction, and execution of special
events.Directly perform hands on work on an on-going basis to
respond to the needs of the business, train staff, and role model
appropriate behaviors and policies. Understand all staff position
responsibilities to ensure consistency and proper execution of
Company standards.Assist with the recruitment, interviewing,
hiring, onboarding and training of all staff to meet restaurant
standards of performance and customer service. Ensure all hiring
paperwork and required training is completed by new staff in their
respective areas. Work with General Manager to Identify and
strategically develop "top performers" that can contribute to the
long-term success of Bear's.Assist in the assessment of hourly
staff performance and conducting formal and informal performance
reviews of all Key Employees. Assist in managing staff performance,
motivating and training staff to enhance total team performance and
operational excellence. Take disciplinary action as needed, seeking
approval/guidance of General Manager as needed. Ensure proper
protocol is followed as it relates to labor laws. Immediately
inform General Manager and Human Resources of any reports of
harassment, escalated discipline, and/or terminations. Assist in
the management all human resource functions including proper
onboarding/orientation, securing staff training as needed
(ServSafe, TIPS), weekly scheduling and payroll, and documenting
all attendance, performance and discipline issues. Submit final
payroll for processing after verifying accuracy of all time
cards/punches. Report to Human Resources all hourly sick time
requests upon approval.Maintain and improve guest satisfaction by
monitoring and coaching staff interactions with guests and
constantly auditing food and beverage being served to ensure it
meets company standards in regard to quality and portions.Interact
with guests to solicit feedback and grow long-standing
relationships. Ensure guest service is fast, accurate, professional
and positive. This includes addressing concerns and issues of
service in a timely manner related to all areas including FOH and
BOH. Working with management team to developing and/or supporting
company marketing initiatives to increase sales. Actively
participate in community engagement efforts and represent
restaurant and Bear's brand at promotional events Other duties as
assigned by District staff or Owners, may vary based on the needs
of the businessQualificationsRequirements:Must be 18 years old and
candidate must be able to: Maintain a high degree of pace and
intensity for an extended period of time while performing with
quality and accuracy.Withstand exposure to possible food allergens
including but not limited to; meats, fish, nuts, dairy, and oils
Withstand exposure to and work with cleaning chemicals.Properly use
and clean kitchen equipment, knives, etc.Lift up to 70lbs
constantly.Lift from floor to shoulder constantly and overhead
infrequently.Twist, reach, & bend frequently.Listen to and
comprehend communication from other managers, team members and
guests over background restaurant and equipment noise.Frequently
wash hands.Adhere to schedule that includes an average of 55+ hours
per week and rotating shifts including nights, weekends and
holidays. Flexibility to cover shifts as needed even when not
previously scheduled. Adhere to company uniform and appearance
policy.Must meet minimum education/training requirements as
follows:High School degree or equivalent Prior restaurant
management experience (1-2 years preferred).Proof of valid ServSafe
certification or obtain within one month of hire. Attend sexual
harrassment training within six months of hire.Clean driving record
and reliable transportation. Must be able to drive to perform
regular errands such as banking, intercompany item pick ups, attend
off site meetings and trainings, etc.Skills/Qualifications of Ideal
Candidate:Strong catering/to-go and events background.Experience
with bar service and knowledge of state and local liquor
laws.Understanding of and demonstrated ability to manage labor,
inventory and waste. Great verbal & written communication skills
and strong interpersonal and conflict resolution skills. Advanced
computer skills or ability to learn new skills quickly; excel,
word, google docs.Business math and accounting skills, and strong
analytical & decision making skills.Disclaimer: The above
statements are intended to describe the general nature and level of
work being performed by the individuals assigned to this position.
They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of individuals in this
position. This position description is subject to change by the
Company as the needs and requirements of the position change.
Keywords: BEARS SMOKEHOUSE LLC, New Haven , Assistant Manager Bear's Locations, Executive , New Haven, Connecticut
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