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Partner Success Manager

Company: UpHealth, Inc.
Location: New Haven
Posted on: June 23, 2022

Job Description:

PRIMARY OBJECTIVE: One of our key differentiators in the marketplace is the role of the Partner Success Manager (PSM); that we provide our Partners with actual personnel to spend time at their sites, engage their staff, solve their problems, and be a consultative resource. The goal over time is to develop tremendous loyalty between each other and become an extension of the Partner's team. We compete on quality and believe strongly that our solutions (both products & services) help our Partners attain their goals, therefore we want them to utilize our capabilities as much as possible. The PSM is the key to enabling winning client/company relationships. The Partner Success Manager (PSM) is responsible for serving & supporting Partners within a defined territory. The PSM will continually expand the Cloudbreak and Martti role in each Partner's success as measured by utilization of our services and derived from revenue.ESSENTIAL FUNCTIONS:Responsibilities include but are not limited to:

  • Adhere to the company quality policy and promote customer service by supporting our clients
  • Day-to-day management of assigned Partners' needs.
  • Serve as primary Partner contact to deliver responses and resolutions in a timely manner.
  • Provide onsite education and consultative perspective on industry best practices, functionality, workflow, and regulatory compliance.
  • Serve as a Subject Matter Expert and super user for products.
  • Ensuring positive perception of service delivery by providers and patients.
  • Maintaining equipment in working order while collaborating with Partner team as needed.
  • Create and develop relationships at all levels and all departments throughout Partner sites.
  • Routine review of each Partner's utilization of service with Partner's mid and senior management.
  • Providing recommendations on product placement and utilization levels.
  • Creating and maintaining proper records in company databases.
  • Proper utilization and protection of company brand and proprietary assets.
  • Adhering to all company Policy and Procedures
  • Travel maybe up to 60-75% at times, domestic or international.
  • Adhering to all company Policy and Procedures
  • Other duties as assigned EDUCATION AND QUALIFICATIONS:
    • Bachelor's Degree preferred.
    • Minimum 3 years progressive experience in account management and/or field-based healthcare customer service.
    • Sales experience preferred.
    • Understanding of healthcare economics & business.
    • Familiarity with CRM solutions (Salesforce).
    • Familiarity and Comfortability with technological advancements.
    • High Level proficiency in using Microsoft Office suite applications.
    • Self-starter, comfortable working independently from home-based or remote offices.
    • Results-oriented and able to work both independently and within a team environment.
    • Excellent problem-solving/critical thinking skills.
    • Excellent verbal and written communication skills.
    • Ability to simplify complex ideas and concepts.
    • Highly organized, with the ability to multi-task.

Keywords: UpHealth, Inc., New Haven , Partner Success Manager, Executive , New Haven, Connecticut

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