Patient Service Manager - PICU/PCICU
Company: Yale New Haven Health System
Location: New Haven
Posted on: May 15, 2022
Job Description:
Requisition ID: 40996Location: New Haven, ConnecticutCategory:
MGMT/LEADERSHIP - NURSING MGMTPosition Type: Full Time Benefits
EligibleDepartment: PICUScheduled Hours: 40OverviewTo be part of
our organization, every employee should understand and share in the
YNHHS Vision, support our Mission, and live our Values. These
values - integrity, patient-centered, respect, accountability, and
compassion - must guide what we do, as individuals and
professionals, every day.Patient Services Managers structure their
activities to anticipate and respond to the impact of managed care
and other market forces on health care delivery. They ensure that
their unit(s) demonstrate superior outcomes, provide seamless
delivery of care, and maintain competitive cost structures. Each
manager is responsible for a defined functional area of patient
services and must collaborate with others to achieve the hospital's
strategic objectives and mission: patient service, teaching,
research, and community service. The Patient Services Manager
serves as the direct link between hospital strategies and the staff
on the patient care team. Patient and family centered care (PFCC)
at YNHH is demonstrated by working with patients and their families
based on the 4 principles of PFCC: participation, dignity and
respect, information sharing, and collaboration. This includes
providing service excellence by creating a great \"First
Impression\" by demonstrating exemplary customer service skills for
all customer groups including patients, families/friends,
physicians, staff and support department personnel. Adheres to the
\"I Am YNHH\" service excellence pledge and promotes a positive
work environment.EEO/AA/Disability/Veteran Responsibilities
- 1. The Patient Services Manager is specifically responsible to:
- 1.1 Ensure that desired clinical outcomes are achieved through
cost effective and efficient processes.
- 2. UNIT OBJECTIVES
- 2.1 Collaborates with division and unit leadership to design,
develop, and implement clinically and fiscally responsive program
philosophies, goals, and objectives.
- 3. FISCAL MANAGEMENT
- 3.1 Develops and manages a unit budget to ensure the delivery
of cost-effective, quality care.
- 4. HUMAN RESOURCE MANAGEMENT
- 4.1 Provides vision and leadership to staff in a collaborative
environment that offers job satisfaction, recognition, and
stimulates innovative thinking to accomplish goals and
objectives.
- 5. ORGANIZATIONAL LEADERSHIP
- 5.1 Promotes the organization to all customers by interpreting
and communicating Yale New Haven's mission and values, acting as a
loyal, supportive, and informed spokesperson for the unit/program,
division, and Hospital.
- 6. CUSTOMER SATISFACTION
- 6.1 Develops customer relations' standards reflecting
excellence consistent with Hospital policy for internal/external
customers in collaboration with unit leadership and appropriate
departments.
- 7. OUTCOMES MANAGEMENT
- 7.1 Identifies and analyzes trends in customer
service/satisfaction and provides leadership in resolving any
negative trends.
- 8. KEY INTERFACES
- 8.1 The Patient Services Manager interacts primarily with the
following external interfaces. 1. Patients 2. Families 3.
Physicians
- 9. DECISION MAKING AUTHORITY
- 9.1 Patient Services Managers have the authority to formulate
and execute unit/program vision, goals, and plans consistent with
Hospital strategies and policy. They determine whether needed
resources have been committed and facilitate the acquisition of
additional resource were indicated. QualificationsEDUCATIONo
Baccalaureate Degree in Nursing required and/or a Masters Degree in
Nursing. o Masters Degree Preferred o Masters Degree Required as of
1/1/2021. The degree does not have to be in Nursing depending on
whether the Bachelors Degree is a BSN. One of the two degrees
(Bachelors or Masters) MUST BE IN NURSING.EXPERIENCEFive (5) to six
(6) years experience including clinical practice experience and two
(2) to three (3) years of demonstrated
leadership/supervisory/management experience
required.LICENSURECurrent Connecticut State RN Nursing licensure
required o All eligible, nurse leaders must have one of the
following nursing leadership certifications by December 31, 2028
and then be maintained. o ANCC Basic (NE) Nurse Executive, or o
AONE (CNML) Certified Nurse Manager LeaderSPECIAL
SKILLSDemonstrated ability to direct a large, diverse work force in
a twenty-four hour per day operational environment. Demonstrated
ability to manage multiple priorities. Excellent communication
skills. Knowledge of and proficient in the operation and use of
computer-based information systems, to facilitate all aspects of
care delivery. Knowledgeable in budgeting and financing of
operational units (salaried and non-salaried). Knowledgeable of
Quality Improvement processes, and capable of implementing
concepts. Demonstrated ability to implement and support change
required.PHYSICAL DEMANDTwenty-four hour a day accountability for
all operational aspects. Exposure to biohazards blood and body
fluids. Prolonged standing, walking, and lifting required.
Additional Information Prior experience in Critical Care or
Pediatrics preferred YNHHS Requisition ID40996
Keywords: Yale New Haven Health System, New Haven , Patient Service Manager - PICU/PCICU, Executive , New Haven, Connecticut
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