Assistant Patient Service Manager; Assistant Nurse Manager- EP 10-7- Progressive Pulmonary Medicine
Company: Yale New Haven Health System
Location: New Haven
Posted on: May 10, 2022
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Job Description:
Requisition ID: 33617Location: New Haven, ConnecticutCategory:
MGMT/LEADERSHIP - NURSING MGMTPosition Type: Full Time Benefits
EligibleDepartment: Med 10 7.8Scheduled Hours: 40OverviewTo be part
of our organization, every employee should understand and share in
the YNHHS Vision, support our Mission, and live our Values. These
values - integrity, patient-centered, respect, accountability, and
compassion - must guide what we do, as individuals and
professionals, every day.The Assistant Patient Services Manager
(APSM) is responsible for ensuring high quality, safe reliable, and
efficient care, in a defined functional area of patient services.
The APSM uses managerial, interpersonal, and clinical skills to
model, motivate, and monitor performance resulting in superior
quality service, and financial outcomes. Responsibilities and
accountabilities are held on a 24/7 basis. The Nursing strategic
framework will be utilized by incorporating transformational
leadership, structural empowerment, exemplary professional practice
and new knowledge, innovation, and improvements. The APSM will
collaborate with the PSM on a consistent basis to ensure
communication of effectiveness of the above and all role
responsibilities defined below.EEO/AA/Disability/Veteran
Responsibilities 1. Patient Flow: Serve as the clinical leader
working in collaboration with the charge nurse, bed management and
medical teams, and other members of the healthcare team and
ancillary services to ensure safe patient flow (in all care
settings), facilitating the right patient, in the right bed or type
of service, at the right time. In addition, in non-inpatient areas,
serves as the clinical leader, responsible to oversee that safe
patient flow is maintained and appropriate nursing and support
staff are available while ensuring safety and efficiency.1.1 Shares
accountability for safe, effective, high quality care and optimal
outcomes in the patient care unit/department.2. Staffing and
Effectiveness: Accountable to ensure safe staffing levels and
clinical competence to provide excellent nursing care to every
patient in the unit, clinic, or non-inpatient care area.2.1
Provides direct patient care as unit/ service line requires to
ensure appropriate staffing levels and skill mix are maintained.3.
Financial Performance: Participate in unit strategies to ensure the
financial well-being of the organization and how the unit's day to
day clinical operations impact the overall financial state of
YNHH.3.1 Demonstrate a solid understanding of financial forecast
related to organizational mission, vision, and values and
organizational strategic business plan.4. Quality and Safety: A key
leader who role models and supports excellence in clinical practice
and promotes a culture of safe, high quality care on the
unit/department. This will achieve superior outcomes.4.1 Ensures
unit/ area visibility by conducting regular patient, staff and
leader rounding.5. Service Excellence: Ensures the delivery of
Patient and Family Centered Care (PFCC) at YNHH by working with
patients and their families based on the four principles of PFCC:
Participation, Dignity and Respect, Information Sharing, and
Collaboration. Role Model YNHH Service Excellence Pledge standards
creating a great \"First Impression\" by demonstrating exemplary
customer service skills for all customer groups including patients,
family/friends, physicians, staff, and support department
personnel.5.1 Identify and analyze trends in service excellence and
ensure staff accountability for adherence to YNHH Service
Excellence standards. QualificationsEDUCATIONBachelor's degree is
required: Master's preferred (One degree must be in
nursing.)EXPERIENCETwo years of clinical nurse experience and a
minimum of 1 year leadership/supervisory experience (this may
include committees, charge role, project management or other
experiences that demonstrate leadership qualities.LICENSURECurrent
CT state RN licensure and/or eligibility for CT state RN licensure
required. Specialty certification preferred or willing to obtain
within 18 months of hire.SPECIAL SKILLSAbility to direct a diverse
work force in a 24 hour per day operational environment. Passion
for leading others in a challenging and changing environment by
utilizing innovation, technology, and best practices. Additional
Information PM22 YNHHS Requisition ID33617PI177365510
Keywords: Yale New Haven Health System, New Haven , Assistant Patient Service Manager; Assistant Nurse Manager- EP 10-7- Progressive Pulmonary Medicine, Executive , New Haven, Connecticut
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