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IT Operations Manager

Company: Riverhead Building Supply Corp.
Location: Calverton
Posted on: May 5, 2021

Job Description:

Location: US-NY-CalvertonEmp. Status: Full Time - RegularFLSA: ExemptUnion Status: Non UnionOverviewAs the IT Operations Manager, you will oversee the day-to-day operations of the technology infrastructure and internal Help Desk. Strong leadership, organizational, analytical and technical skills are required. EOEResponsibilitiesEssential Functions:* Ensure day-to-day operations of technology infrastructure, network, servers and components.* Plan and execute maintenance and upgrade procedures during and after business hours.* Manage disaster recovery and business continuity systems and assist with testing procedures.* Manage and maintain Citrix, thin client and virtual infrastructure.* Provide varied end-user support via phone, email and on-site visits.* Manage help desk processes, staff and SLA requirements.* Document systems, modifications and changes in Microsoft Visio and task management systems.QualificationsJob Requirements:* Bachelor's degree in computer science, IT, engineering or equivalent.* 5+ years of technical support experience, ideally in a professional service, location based, environment.* Strong service orientation and the ability to build and maintain a customer focused support culture.* The ability to support large user populations and deployment of various user facing desktop application and platforms.* Outstanding organizational and interpersonal skills; highly developed verbal and written communication.* Strong problem-solving skills and the tolerance for ambiguity.Required Technical Skills / Experience: * Prior management of an IT Help Desk team or IT Department Staff.* Must have basic knowledge and experience with current data center technologies, such as: Windows Server 2012+, Active Directory, DHCP, DNS, system and network design and security, backup and recovery and system monitoring.* Experience with the following is highly recommended: Microsoft Exchange 2016+, Office 365, VMWare ESXi 6+, Citrix XenApp v.7.6+, Microsoft SQL 2014+, Cisco Unified Communication Manager, WebEx and related video technologies.PM18PI

Keywords: Riverhead Building Supply Corp., New Haven , IT Operations Manager, Executive , Calverton, Connecticut

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