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Manager, Digital Business Development

Company: ASSA ABLOY Sicherheitstechnik GmbH
Location: New Haven
Posted on: April 4, 2021

Job Description:

Do you have a passion for driving eCommerce sales? If so, you may be interested in our Digital Business Development Manager opportunity! This role will facilitate the onboarding of new customers, and ensure our products are well represented in our webshop. Based in New Haven, CT, you will work collaboratively with internal partners to promote our eCommerce business, and will help to secure customer retention and satisfaction. The ASSA ABLOY Group is the global leader in access solutions. We specialize in areas such as door openings, trusted identities and entrance automation. ASSA ABLOY's innovations enable safe, secure and convenient access to physical and digital places. We offer our employees tremendous visibility and growth potential! What you will be doing The Digital Business Development Manager will be responsible for broadening the usage of our AASC Webshop and other online order tools. The right candidate for this role will be a high energy performer with a positive attitude, drive and motivation to constantly be improving the customer online experience. This role will oversee the development and execution of strategies to grow eCommerce sales within the Service Center business. Responsibilities will include:

  • Identify eCommerce growth opportunities through understanding of customer needs and organizational capabilities.
  • Work with divisional eBusiness teams to prioritize opportunities for Webshop capability development.
  • Segment the customer database and work in partnership with the sales teams to target the most receptive customer types and convert these customers to using and placing orders via Webshop.
  • Work closely with the divisional eBusiness teams develop a detailed plan and targets for Webshop and Edge adoption, including on-boarding activities, marketing materials, sales activities etc.
  • Work with Marketing and Sales teams to ensure that effective promotions/content are set up and run online.
  • Work with Customer Service & Sales teams to schedule, provide, and ensure proper training for effective customer support for Webshop users.
  • Maintain relationships with customers and be the primary point of contact for all requests related to eCommerce.
  • Manage and coordinate responses to customer queries in an efficient and timely manner. Ensure that customer issues are resolved and communicated back to the customer.
  • Monitor and escalate technical issues with IT & eBusiness teams for fast resolution.
  • Create and maintain digital stock books and manage content data on Webshop and other Ecommerce ordering tools including list prices and part number maintenance.
  • Utilize business data from multiple sources to analyze issues and identify opportunities for solutions to increase business and improve the customer experience
  • Travel up to 25%, once safe to do so. What we are looking for To be successful in this role, you should have a Bachelor's degree or equivalent experience in fields that include digital marketing and eCommerce. In addition, you should have at least 4 years of experience in digital media, marketing services or sales; along with experience in eCommerce or multi-channel marketing. Additional qualifications include:
    • Understanding of web analytic software with demonstrated capability tracking and analyzing the success of a site.
    • Advanced experience in Excel, PowerPoint and other office products, such as Zoom and MS Team.
    • Must be an analytical thinker, capable of driving metrics and benchmarks to ensure continuous improvement through process and results.
    • Comfort in presenting information to others both in-person and online will be required as to train a diverse group of learners in our digital tools, such as Webshop, Edge and other online products.
    • Accustomed to a high-performance atmosphere with the ability to work under pressure and respond to a variety of Ad Hoc requests.
    • Ability to work in team environment, welcome collaboration and participate in such receiving and providing feedback amongst team members.
    • Excellent oral and written communication skills, including the ability to explain digital concepts to business leaders, as well as business concepts to technologists.
      *This position may be staffed at an alternate level within the job family to align with the selected candidates skill set and experience . AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran The ASSA ABLOY Group is the global leader in access solutions. The Group operates worldwide with 48,500 employees and sales of 8,2 billion euros. The Group has leading positions in areas such as efficient door openings, trusted identities and entrance automation. ASSA ABLOY's innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.

Keywords: ASSA ABLOY Sicherheitstechnik GmbH, New Haven , Manager, Digital Business Development, Executive , New Haven, Connecticut

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