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IT Applications Engineer

Company: South Central Connecticut Regional Water Authority
Location: New Haven
Posted on: June 24, 2022

Job Description:

IT Applications EngineerThe Regional Water Authority is seeking an IT Applications Engineer to join our team. The IT Applications Engineer is the expert responsible for the analysis, design and implementation of enhancements and resolution of defects in the Customer Information System (CIS) application landscape. The IT Applications Engineer is also knowledgeable of other application deployments as they interface with the landscape. Responsibilities include managing application lifecycles by providing configuration management, customization support, development of test plans, scripts and test data that facilitate user acceptance testing and prove out the business process design documentation of CIS applications and solutions. The IT Applications Engineer collaborates with other team members in making key technical design and implementation decisions.We expect dedication and high quality work from our employees. In turn, we provide competitive pay, a robust benefits package, training and development and opportunities for advancement. If you are ready for a fast-paced position with growth potential, contact the Regional Water Authority with your application. Job Responsibilities:

  • Maintain strong interpersonal communication, problem solving and analytical skills
  • Support optimization and customization of the CIS application landscape, including Dynamics 365, SAP ISU and AMI
  • Manage cases, requests and enhancements using online tools and processes
  • Ensure that client systems are fully operational and any loss of service is restored in a timely and efficient manner
  • Problem determination, workaround resolution, root cause analysis and major incident management
  • Deploy service releases, patches, requests and customizations
  • Create productive relationships with and between key stakeholders
  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy
  • Assist with the support of internal applications and cloud infrastructure
  • Create and distribute knowledge and information with other team members and the companyQualifications:
    • Bachelor's Degree in computer science; at least 5 years of progressively responsible experience directly related to the duties and responsibilities specified
    • Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis
    • Practical experience of Microsoft Dynamics, SAP ISU, Microsoft DevOps and AMI
    • Ability to understand the logic flow of programming through reading X++ or ABAP content
    • Ability to work both independently and as part of a team
    • Excellent customer service skills
    • Understanding of software development lifecycle
    • Understanding of change and release managementThe RWA is seeking candidates that reflect our STARS Values: Service, Teamwork, Accountability, Respect and Safety.

Keywords: South Central Connecticut Regional Water Authority, New Haven , IT Applications Engineer, Engineering , New Haven, Connecticut

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