Director of Product

Company: Relay
Location: New York
Posted on: May 12, 2025

Job Description:

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform. We're building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be 'on the money'.Relay is on an exciting growth path and we are looking for an exceptional Director of Product to join our team and play a pivotal role in shaping the future of our product. As the Product Team leader, you'll have the rare opportunity to: refine and drive the product strategy; scale and nurture a high-performing product organization; and help bring our vision to life for millions of small and mid-sized businesses.What You'll Be Doing

• Team Leadership & Growth: Build and scale a high-performing product team by assessing current team composition, recruiting top talent, and fostering a culture of excellence, collaboration, and continuous improvement.
• Roadmap Development: In collaboration with the COO, refine the product roadmap, balancing short-term deliverables with long-term strategic initiatives. Ensure that product development delivers a measurable impact and is communicated across the organization.
• Product Operations: Refine and develop product development processes, bringing in modern tools and methodologies, including those that leverage AI, to optimize the efficiency and effectiveness of the team.
• Cross-Functional Collaboration: Partner closely with engineering and other functional teams to define, prioritize, and operationalize new product features and initiatives. Strengthen relationships between Product and other departments, ensuring seamless collaboration and execution.
• Revenue Diversification: Lead the launch of new revenue-generating products that diversify Relay's platform, expanding the product portfolio and ensuring the company's growth trajectory.Who You Are
  • At least 5 years of experience managing and growing a team of Product Managers with diverse experiences
  • Proven experience in shaping product vision and translating strategy into actionable plans
  • Track record of launching successful B2B software products from conception to market entry and growth, ideally with some experience building for SMB customers
  • Experience operating in a fast-paced startup environment, demonstrating agility, resourcefulness, and adaptability
  • Proven comfort with ambiguity and rapid decision-making
  • Exceptional communication skills with the ability to convey complex concepts clearly to different audiences (engineering, executives, customers, investors)
  • Track record of aligning cross-functional teams effectively (engineering, design, marketing, risk, etc.)
  • Skilled in using analytics, customer insights, and market research to drive decisions and prioritize roadmaps
  • Strong proficiency in analytics tools, KPI setting, and performance trackingBonus Points
    • Fintech or Financial Services experience
    • Technical background or ability to comfortably discuss technical issues with engineering leadership (although deep technical expertise is not essential)
    • Experience implementing AI tooling to improve Product Management efficiency, or provide customer valueOur Commitment to You
      • Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
      • Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
      • Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
      • Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
      • Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
      • Dog-friendly space: can dogs really make you happy and healthy? We don't know for sure, but since we don't want to chance it, our office is 100% floof-friendly.
      • Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
      • Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
      • Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.The Interview Process
        • Stage 1: A 60-minute video call with a member of our Talent team (Google Meets)
        • Stage 2: A 60-minute video call with the hiring manager, our COO (Google Meets)
        • Stage 3: A 45-minute video call with a member of our Leadership team (Google Meets)
        • Stage 4: A 60-minute Case Study panel interview over video call (Google Meets)We're driving real change for small business owners, powered by truly remarkable people. At Relay, you'll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we're all proud of. We give you the baton-you run the Relay.What's Important to Us:Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications. If you don't have all the listed qualifications, we encourage you to apply anyway, and together we'll figure out if this is the best role for you!At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
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Keywords: Relay, New Haven , Director of Product, Accounting, Auditing , New York, Connecticut