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Chief Operating Officer, YM

Company: Yale University
Location: New Haven
Posted on: January 27, 2023

Job Description:

None - Not included in the union (Yale Union Group)Standard (M-F equal number of hours per day)Searchable Job FamilyAdministration, ClinicalTotal # of hours to be worked:37.5Position Focus:Yale Medicine (YM) seeks a Chief Operating Officer. This executive leader will possess an exceptional ability to lead by influence and persuasion within a complex organization representing multiple clinical and administrative constituencies. Ideal candidates should have a track record of leading successfully within comparable group practice organizations; experience working with staff to optimize revenue cycle, practice operations, patient safety and satisfaction, customer service, and establish best practices for medical group management; recognition as a collaborative team player who is a good communicator and brings out the best in the team; and deep respect for the mission of the organization. The ability to lead successfully in a highly competitive market is also critical for this role.

Please note: this recruitment is being managed by Isaacson Miller.1. The Chief Operating Officer reports to the CEO for YM. Works closely with the clinical chairs, the CFO, the CMO, and YSM department administrators to manage and oversee all aspects of the extensive ambulatory clinical operations.2. Manage -500 staff organization and influence the work across YMA and YSM clinical departments. Collaborate closely with YNHHS clinical and administrative leaders as the enterprise embarks on executing a shared strategic plan. Represent YM in relevant YNHH meetings.3. Establish trust and emerge as a respected leader and decision maker in key initiatives and strategies to continually improve the quality and level of service4. Develop programs to expand YM reach and capabilities. Develop and monitor operational metrics alignment with YM strategic initiatives. Oversee clinical ambulatory practice site development and management; provide standards, consultation in workforce and site re-design, space planning, practice operations management guidelines, metrics and templates for clinical department expansion. Develop and implement strategic initiatives that enable YM to achieve its goals. Collaborate with CEO, departmental leadership and staff, to drive customer relationship management strategy and augment all aspects of patient access to clinicians, and overall patient experience and satisfaction. Oversee implementation of YM training and learning initiatives. Serve on various committees. Create and foster environment supportive of employee satisfaction, improved productivity, service and quality. Oversee operations compliance with applicable regulatory, contractual and accreditation requirements. Collaborate with YSM FI and clinical departments to develop business plans. Intentionally lead, focus on advancing DEIB practices. Ensure YMA staff participate in key Yale HR initiatives. Ensure compliance with YSM and Yale policies and procedures. -5. Assure the highest standards of healthcare delivery and outcomes, ensure a constant patient focus. With YNHHS, contribute to EPIC optimization. Leverage technologies and data, enhance patient access, establish standard guidelines and metrics across the enterprise to include strategy and metrics for productivity, operational performance, staff development, retention, and satisfaction; achieve metrics annually. Evaluate and improve current practice operations, policies, and processes while identifying opportunities to standardize clinical operations and integration across the PHO network. Ensure YM's success as reimbursement shifts from volume to value-based care. Foster environment of continuous quality improvement, including the identification of concrete performance measures across clinical, service, financial, operational, management, patient satisfaction, and community functions. Hardwire responsive and proactive operating processes and systems to meet market pressures and growth. Collaborate with senior leadership, to refine and execute overall strategy of the enterprise, strengthen/align business/clinical objectives across, to position YM for future sustainability. Drive process improvements to deliver consistent and standardized practice operations designed to improve clinical services, outcomes, patient throughput, and patient safety. Ensure YM performs to budget goals. Manage network integrity, achieve system growth objectives to minimize loss. Connect YM and YSM through communication, aligned priorities, initiative implementation, and active engagement in administrative priorities. Effectively represent YM needs, challenges, and opportunities. Proactively share knowledge and best practices. Implement and maintain strong internal controls to provide effective and appropriate resource use, accurate financial information, and adhere to contractual terms. Communicate, address and escalate risks in a timely and appropriate manner; protect assets, resources, information and reputation of YM and Yale.Required Education and ExperienceMaster's degree in Business Administration, Healthcare Management, or related field is required. A minimum of 10 years' experience in progressive leadership roles in a multi-specialty group practice, health system, PHO or IPA or within an integrated health system. Experience working collaboratively with community-based providers is required.Required Skill/Ability 1:Ability to lead by influence and persuasion within a complex organization representing multiple clinical and administrative constituencies. Ability to lead successfully in a highly competitive market. Experience working collaboratively with community-based providers is required.Required Skill/Ability 2:Experience in a value-driven organization, demonstrating high levels of quality/clinical outcomes, service, productivity, and efficient operations. A successful track record of acting as a change agent within an organization. Strong business acumen, quality, and metrics orientation.Required Skill/Ability 3:Demonstrated leadership accomplishments and experience in the overall improvement of financial and operational performance of a healthcare organization. Successful track record of redesigning practice management systems and aligning incentives that have diminished silos and helped improve the performance across clinical specialties.Required Skill/Ability 4:Exceptional physician relations skills and experience working collaboratively with employed or private medical groups. Knowledge of national physician practice trends, policies, and issues affecting physician practices. Familiarity with risk, managed care, capitation, ACO development, and population health management.Required Skill/Ability 5:Knowledge and experience with Lean/Six Sigma in a physician practice setting. Experience with IT systems; electronic health records (EHR) and computerized physician order entry (CPOE). Ability to assist the health system in making key IT-related decisions impacting physician practices.Preferred Education, Experience and Skills:Strong preference for a master's degree in Business Administration, Healthcare Management, or a related field. A clinical degree or experience. Experience working in a union environment.Drug ScreenNoHealth ScreeningNoAll candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.Posting DisclaimerThe intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments. EEO Statement:University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
W.L. Harkness Hall, 3rd Floor, Room 303
100 Wall Street, New Haven CT 06511
203-432-0849
equity@yale.edu Note Yale University is a tobacco-free campus

Keywords: Yale University, New Haven , Chief Operating Officer, YM, Accounting, Auditing , New Haven, Connecticut

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