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Financial Counselor (Northwell) - Melville, NY

Company: UnitedHealth Group
Location: Melville
Posted on: June 21, 2022

Job Description:

$2,000 Sign On Bonus For External CandidatesOpportunities with Northwell Health. -Bring your passion for health care to Northwell Health, an Optum partner in New York. We're a team that's committed to providing excellent service to every patient, every time. - Employed by Optum, part of the UnitedHealth Group family of businesses, you will support Revenue Cycle Management at Northwell Health. Here, we bring together some of the greatest minds and most advanced ideas on where health care must go to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do -your life's best work.SMThis -Financial Counselor position is full-time (37.5 hours/week) Monday-Friday various hours 8:00am-6:00pm. It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 2 Huntington Quadrangle, Suite 4S01, Melville, NY. We offer 4 to 5 -weeks of paid training. The hours during training will be 8:00am to 4:30pm, Monday - Friday. - -Primary Responsibilities:

  • Knows, understands, and incorporates hospital mission, core values, and vision in behaviors and decisions
  • Respects and maintains patients' confidentiality of sensitive information
  • Interviews patients and/or their representatives to update demographic, financial, and insurance data and screen for patient eligibility in financial assistance or charity care
  • Assists appropriate patients with the application process for government programs, financial assistance, or charity care.
  • Provides helpful assistance in anticipating and responding to the needs of our patients
  • Collaborates with other departments to ensure patient continuity of care from a financial perspective.
  • Serves as a technical expert in determining patients' benefit coverage and hospital reimbursement.
  • Explains out-of-network vs. in-network benefits to patients; assists patients in obtaining exceptions to the out-of-network determinations from insurance companies
  • Explains price estimate before care, outlining patient liabilities including copayments, coinsurance, deductibles, and outstanding balances. Explains the hospital's payment policy and collect applicable patient payments at point-of-service
  • Establishes patient payment plans as per hospital guidelines
  • Updates patient information in all systems to ensure accurate billing of current and future servicesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • High School Diploma / GED (or higher)
    • 2+ years of current experience in patient registration, customer service and/or case management.
    • Knowledge of third-party payer requirements knowledge, including Medicare, Medicaid, and commercial insurance payers
    • Experience with insurance benefit verification
    • Ability to complete CAC certification through New York State of Health within 30 days of hiring
    • Ability to work onsite in 2 Huntington Quadrangle, Suite 4S01, Melville, NY
    • Ability to travel up to 25% of the time
    • Ability to work full-time, Monday - Friday between 8:00am - 6:00pm including the flexibility -to work occasional overtime given the business need
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:
      • Associates Degree (or higher)
      • Bilingual language skills
      • Previous healthcare experience
      • Previous Patient collections/customer service experience.
      • Working knowledge of medical terminology and medical record coding (ICD-10, CPT, and HCPCS) Soft Skills:
        • Demonstrated attention to detail and the ability to work independentlyUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, #RED

Keywords: UnitedHealth Group, New Haven , Financial Counselor (Northwell) - Melville, NY, Accounting, Auditing , Melville, Connecticut

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