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Credit/Collections Support 2 Hourly

Company: Wex
Location: New Haven
Posted on: November 16, 2021

Job Description:

**WEX Inc.** is a leading and growing global provider of payment processing, information management and fleet card payment solutions.We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.If you are looking for a growing career come be part of WEX today!**General Purpose:**Contact past due customers to understand the customers circumstances, negotiate payment arrangements, assess risk and provide service.This is an entry level position with room for growth!**Essential Duties and Responsibilities:**Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.Engages in on-going education with customers on terms and conditions, alternative payment methods.Manages and avoids creating conflict when interacting with customers.Ability to manage multiple portfolios and risk levels.Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.Manage delinquencies from rolling to the next level.Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.Demonstrates the ability to apply consistency in work processes.Proficient use of multiple systems and collections tools to be able to reach a decision maker in the collections process.Appropriate documentation of accounts and follow-up.Self-motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment.Competitive, persistent & assertive.Participates in associate education and development through company training programs and pursuit of industry information.Performs additional duties and participates in special projects as required.**Knowledge, Skills & Abilities****Bilingual in English and French is preferred**Working knowledge of FDCPA and any other applicable Federal lawsBachelors Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field)Basic accounting knowledgeEffective oral and written communication skillsAnalytical skillsSound decision making/judgmentFlexible/Adaptable to changeDetail OrientedAbility to maintain confidentiality of customer and company informationOrganized/Time Management abilityWorking knowledge of Excel/AccessAbility to be productive while maintaining qualityResults OrientedSelf-motivatedBasic Skip Tracing knowledgeMust pass a successful background investigationThis job may be performed remotely within the United States, except that it is not eligible to be performed in Jobble

Keywords: Wex, New Haven , Credit/Collections Support 2 Hourly, Accounting, Auditing , New Haven, Connecticut

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